Tyler Roberts
Apple Valley
Summary
Professional in hospitality management with comprehensive experience in business operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Carbone's Restaurant
02.2025 - Current
- Successfully resolve customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Establish rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Promote a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Bar Manager
The Colver
04.2021 - 01.2025
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed promotional strategies for special events, boosting bar attendance significantly.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Insurance Sales Agent
Senior Life Insurance Company
01.2020 - 02.2021
- Developed comprehensive knowledge of health insurance products to assist clients in selecting optimal coverage options.
- Educated clients on policy details, benefits, and limitations to enhance understanding and informed decision-making.
- Streamlined application processes, improving customer satisfaction through efficient service delivery.
- Collaborated with underwriting teams to ensure accurate risk assessment and pricing of insurance policies.
Education
Associate of Applied Science - Information Technology - Data Analytics
DeVry University
Chicago, IL01-2025
Associate's degree - Web Design/Multimedia
Dakota County Technical College
Rosemount, MN01-2019
High school diploma or GED - undefined
Apple Valley Senior High School
Apple Valley, MNSkills
- Active listening and strong communication
- Customer service expertise
- On the spot problem-solving
- Exceptional organization and time-management
- Positive engagement and patience
- Product and policy knowledge
- Relationship and rapport-building
- Business communication and collaboration
- Conflict management and resolution
- Coachable, adaptable, and responsible
Timeline
Bartender Shift Manager
Carbone's Restaurant
02.2025 - Current
Restaurant Bar Manager
The Colver
04.2021 - 01.2025
Insurance Sales Agent
Senior Life Insurance Company
01.2020 - 02.2021
High school diploma or GED - undefined
Apple Valley Senior High School
Associate of Applied Science - Information Technology - Data Analytics
DeVry University
Associate's degree - Web Design/Multimedia
Dakota County Technical College