Tylor Brewer
Eagan,MN
Summary
I.T. Technician and Help Desk specialist with 5+ years of experience providing exceptional customer support across a variety of technical IT system issues. A key IT team member holding a proven track record in using technical capabilities to support teams in resolving complex matters. Consistently provide practical user support to resolve issues and coach users while demonstrating patience, clarity, and compassion.
Overview
21
21
years of professional experience
Work History
Metal Lab Technician
Carley Foundry Inc
03.2024 - Current
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Kept lab supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed testing and quality control using approved lab procedures and instrumentation.
- Completed quality documents and input and saved quality data in appropriate locations.
- Documented information by maintaining daily logs and equipment record books.
- Analyzed results using analytical software and created reports.
- Troubleshot and resolved equipment and process issues.
- Recorded and analyzed data to produce reports of results.
Machine Operator
Menasha Packaging
01.2020 - 03.2024
- Troubleshoot errors in machinery and computer systems
- Maintain high efficiency during operation to meet specific goals on a weekly basis with a success rate of over 90% over the course of a year
- Troubleshoot mechanical issues with equipment using schematics and blueprints, hand tools, and precision measuring instruments
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Retail Service Specialist
O’reilly’s Auto Parts
05.2017 - 11.2019
- Provided leadership over a team and basic technical support and customer service on a professional level
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
I.T. Helpdesk Specialist
Walser Automotive Group
01.2016 - 05.2017
- PC hardware/software installation and new user setups
- Diagnose, troubleshoot, and resolve software, hardware, and connectivity issues with over a 90% success and customer satisfaction rate
- Delivered high-quality technical support at the network level including WAN and LAN connectivity, routers, firewalls, and security
- Maintained database systems to track and analyze operational data.
Automotive Service Technician
Fury Motors
04.2014 - 01.2016
- Diagnostics and repairs utilizing electronic and computerized testing equipment as well as preventative maintenance
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Team Lead/Assistant Manager
Circuit City
12.2003 - 05.2009
- Delivered comprehensive and basic IT support relating to technical issues involving a variety of applications and operating systems to customers and staff members
- Provided customer service on a professional level including upselling product such as warranties and additional accessories with an average success rate of over 75%
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Applied Science - Information Telecommunications Technology
Century College
White Bear Lake, MNHigh School Diploma -
Apple Valley High School
Apple Valley, MNSkills
- Data Analysis
- Data Privacy
- Security patching
- System performance optimization
- Information security
- PC Troubleshooting for both hardware and software
- Security systems and firewalls
- Service desk software including ServiceNow and SAP
- Search engine optimization
- Operating systems
- Running cables including CAT5, CAT6, and other fiber optics
- WAN/LAN
- Network security management
- Cloud management
- Network systems
- System documentation
- Microsoft Office
- Project management
- Problem solving
- Attention to detail
- Adaptability
- Customer Service
- Leadership and communication
- Attention to detail
- Time management
Timeline
Metal Lab Technician
Carley Foundry Inc
03.2024 - Current
Machine Operator
Menasha Packaging
01.2020 - 03.2024
Retail Service Specialist
O’reilly’s Auto Parts
05.2017 - 11.2019
I.T. Helpdesk Specialist
Walser Automotive Group
01.2016 - 05.2017
Automotive Service Technician
Fury Motors
04.2014 - 01.2016
Team Lead/Assistant Manager
Circuit City
12.2003 - 05.2009
Associate of Applied Science - Information Telecommunications Technology
Century College
High School Diploma -
Apple Valley High School
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