TYRON J. PITTS
Dayton
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
I am looking for a position at a company in which I will succeed in a stimulating and challenging environment, where I can use my skills and knowledge to help the company surpass its goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
The Urgency Room
Golden Valley, MN
06.2024 - Current
- Resolved guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Booked appointments, accepted payments, and answered guest inquiries.
- Managed patient records using electronic health record (EHR) systems, enhancing data retrieval efficiency.
- Resolved patient inquiries regarding billing and services, providing clear communication and support.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
CUSTOMER SERVICE REPRESENTATIVE
TRANSIT TEAM INC.
MAPLE GROVE, MN
07.2024 - 06.2025
- Addressing customer questions about services and policies
- Managing large amounts of incoming calls
- Provide accurate, valid and complete information by using the right methods
- Ability to multi-task, prioritize, and manage time effectively
- Follow communication procedures, guidelines and policies
PHARMACY TECHNICIAN
GENOA PHARMACY
ST. LOUIS PARK, MN
11.2022 - 01.2025
- Interpret and enter prescriptions
- Understanding of 3rd party insurances and follow-through of insurance-related issues
- Professional filling of prescriptions(right medication, right dosage, right amount)
- Answering large amounts of incoming calls and solves patient concerns
- Providing face to face patient interactions picking/dropping off prescriptions
- Resolves insurance-related issues and assists patients with various forms of financial assistance
STORE MANAGER
CVS PHARMACY
EDINA, MN
08.2020 - 10.2022
- Managing day to day operations of store/pharmacy
- Dealing with customer queries and complaints
- Maintaining statistical and financial records
- Managing budgets, recruiting, training, supervising
- Maximizing profitability and setting/meeting sales targets
DDU RUNNER
DHL EXPRESS
MELROSE PARK, IL
01.2019 - 08.2020
- Assemble boxes for DDU sort frames and staging areas
- Process parcel sacks by performing qc checks on contents/sack label
- Assist in all areas of production where necessary
BACKROOM FLOW TEAM MEMBER
TARGET STORES
LOMBARD, IL
06.2014 - 12.2018
- Helped drives sales by pulling merchandise quickly and accurately
- Unload merchandise trucks and sort by department
- Keep merchandise organized and accessible
- Stock merchandise to store shelves and build endcaps with sale items
STOCK CLERK
WALMART STORES
VILLA PARK, IL
10.2013 - 05.2016
- Greet customers and assist them with product location
- Stock shelves with unpacked items
- Accept delivered packages and ensure proper amount is inside
- Prepare merchandise for shipment
- Work with sales people on inventory and orders
- Occasionally perform check out on cash register
GROCERY HEAD CLERK
DOMINICK'S
OAK PARK, IL
12.2006 - 03.2008
- Performs all duties as directed by upper management
- Transport product to store shelves and rotate merchandise
- Handle inventory control procedures by ensuring inventory levels
- Enforces all company policies and procedures
- Resolve customer needs and assist them in making purchases
- Closing procedures(count cash registers and balancing)
Education
High School Diploma - Computer Technology
DOUGLASS ACADEMY H.S.
CHICAGO, IL01.2009
Skills
- Strong multitasking
- Customer service standards
- Team player attitude
- Team motivation
- Guest relations
- Processing payments
- Computer skills
- Detail-oriented
- Data entry
- Problem-solving
- Teamwork
- Attention to detail
- Multitasking
Certification
- Active Pharmacy Technician Registration
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TRANSIT TEAM INC.
07.2024 - 06.2025
Guest Services Coordinator
The Urgency Room
06.2024 - Current
PHARMACY TECHNICIAN
GENOA PHARMACY
11.2022 - 01.2025
STORE MANAGER
CVS PHARMACY
08.2020 - 10.2022
DDU RUNNER
DHL EXPRESS
01.2019 - 08.2020
BACKROOM FLOW TEAM MEMBER
TARGET STORES
06.2014 - 12.2018
STOCK CLERK
WALMART STORES
10.2013 - 05.2016
GROCERY HEAD CLERK
DOMINICK'S
12.2006 - 03.2008
High School Diploma - Computer Technology
DOUGLASS ACADEMY H.S.