UBAH JAMA
Saint Cloud
Summary
Dynamic healthcare professional with extensive experience at Blue Nile, excelling in patient care and quality assurance. Proven ability to enhance patient satisfaction through effective communication and meticulous record keeping. Skilled in database coordination and project management, ensuring compliance with organizational standards while delivering compassionate support to patients and families.
Overview
9
9
years of professional experience
Work History
Patient Care Assistant
Blue Nile
Minneapolis
05.2025 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored patient vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to patients and their families.
- Documented patient care activities accurately in electronic health records.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Quality Control Technician
Microbiologics
Saint Cloud
05.2022 - 06.2023
- Conducted regular inspections to ensure product quality and compliance standards.
- Utilized testing equipment to assess material properties and identify defects.
- Collaborated with production teams to address quality issues promptly.
- Documented inspection results and maintained accurate quality records.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
Patient Care Assistant
Jaur Home Health Care
Minneapolis
04.2017 - 11.2020
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with daily living activities and personal hygiene tasks.
- Provided emotional support and companionship to patients and their families.
Nutrition Assistant
CentraCare Health - St. Cloud Hospital
Saint Cloud
06.2019 - 05.2020
- Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Maintained computerized programs for menu management and nutritional data.
Customer Service Representative
Kohl's
Waite Park
11.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Bachelor of Science - Biomedical Sciences
Saint Cloud State University
Saint Cloud, MN05.2021
Skills
- Database coordination
- Healthcare operations
- Organizational standards
- Project management
- Scheduling
- Multitasking ability
- Organizational skills
- Technical support
- Quality assurance
- Record keeping
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Internship at Sharp memorial hospital in California in the Physical Therapy department and the Endoscopy department.
Timeline
Patient Care Assistant
Blue Nile
05.2025 - Current
Quality Control Technician
Microbiologics
05.2022 - 06.2023
Nutrition Assistant
CentraCare Health - St. Cloud Hospital
06.2019 - 05.2020
Patient Care Assistant
Jaur Home Health Care
04.2017 - 11.2020
Customer Service Representative
Kohl's
11.2016 - 04.2017
Bachelor of Science - Biomedical Sciences
Saint Cloud State University