Uguumur Boldbat
Sydney
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Catering Manager
Kuburlis Catering
12.2015 - Current
- Greeting guests in prompt and courteous manner
- Hired and trained both permanent and temporary staff members.
- Working part of the kitchen team
- Preparing all kind of meals
- Maintaining high standard of hygiene in the kitchen including cleaning refrigeration system, ovens and fryers
- Ensuring correct stock rotation
- Prepared food items according to recipes and instructions.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Restocked supplies when needed throughout the duration of events.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Prepared dishes for catering events or during high-volume shifts.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
Business Development Manager
Green Group
02.2021 - 04.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Business Development Officer
PCDP
07.2020 - 02.2021
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
Marketing Agent
GT Realty
03.2016 - 12.2019
- Developed creative briefs for internal teams and external agencies, ensuring consistent messaging across all marketing materials.
- Drove event attendance by leveraging local community partnerships and executing targeted pre-event promotional efforts.
- Collaborated with cross-functional teams to develop integrated marketing plans for product launches and promotions.
- Enhanced customer engagement with personalized email marketing campaigns and interactive online events.
Flight Attendant
Hunnu Air
08.2012 - 01.2015
- Logged over 2500 hours of international and domestic flights
- Assisted the flight and ground crews
- Welcomed passengers, explain flight safety procedures
- Ensured safety of passengers during take-offs, landings, and emergencies
- Provided emergency help to crew and passengers when essential
- Helped in emergency and non-emergency conditions
- Demonstrate emergency equipment and procedures to passengers and conduct cabin safety checks prior to departure
- Ensure satisfactory flight experience through serving food and beverages, answering passenger questions, and attending to passengers in distress or requiring special assistance
- Used CPR and AED to aid passengers in three health situations onboard.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Flight Attendant
Aero Mongolia
06.2010 - 01.2012
- Checked boarding passengers into aircraft and assisted with luggage and carry-on storage
- Operated mechanical and safety equipment in adherence to FAA and company regulations on F50, F100, Airbus 320, Airbus 321
- Provided quality customer service including food and beverage delivery, and consistently scored above 95% on passenger satisfaction surveys
- Cleaned cabins and took regular inventory of food supplies and emergency equipment.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Worked with air marshals, airport security and ground personnel to remove unruly passengers.
- Collected passenger trash during and after flights.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Offered in-flight entertainment to passengers, operating audio and video equipment to deliver seamless experiences.
- Scanned tickets from passengers and welcomed aboard.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Education
Diploma of IT- Strathfield college in Australia -
Diploma of Business administration- Strathfield College in Australia -
Certificate of attendance- Travex" college in Malaysia -
2th Grade Public School -
Skills
Guest service
Inventory control procedures
Product promotions
Merchandising expertise
Multitasking Skills
Knowledge of Office Equipment
Project Management skills
Communication skills
Team leadership
Emergency medical knowledge and First Aid
Critical thinking
Troubleshooting skills
Food Safety
Interpersonal Relations
Food presentation
Event Planning
Safe Food Handling
Team Management
Time Management
First aid and CPR certified
Decision-Making
Task Prioritization
Software updating
Web development
Risk Management
Emergency Response
Workplace Safety
Safety Training
Certification
Cabin Safety Training airbus 320/321 conducted Asiana Airline- South Korea
Languages
Mongolian
Native language
English
Advanced
C1
Timeline
Business Development Manager
Green Group
02.2021 - 04.2021
Business Development Officer
PCDP
07.2020 - 02.2021
Marketing Agent
GT Realty
03.2016 - 12.2019
Catering Manager
Kuburlis Catering
12.2015 - Current
Flight Attendant
Hunnu Air
08.2012 - 01.2015
Flight Attendant
Aero Mongolia
06.2010 - 01.2012
Diploma of IT- Strathfield college in Australia -
Diploma of Business administration- Strathfield College in Australia -
Certificate of attendance- Travex" college in Malaysia -
2th Grade Public School -
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