Umer Osman
Minneapolis,MN
Summary
Results-oriented and compassionate health service professional with a strong background of 2 years in providing exceptional patient care. Demonstrated ability to effectively communicate with a diverse population and collaborate with healthcare professionals to ensure optimal outcomes. Skilled in team leadership, performing administrative tasks, maintaining accurate records, and managing medical equipment and supplies. Committed to delivering high-quality service and contributing to the overall efficiency of healthcare operations.
Overview
5
5
years of professional experience
Work History
Manager/ PCA
United Care Assist LLC
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and well-being.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Guest Services
Cornerstone Parking Group
02.2020 - Current
- Deliver excellent guest services by answering inquiries from visitors.
- Monitor staffing levels to provide adequate coverage for guest services.
- Provide exceptional guest services, addressing any concerns or issues promptly and professionally.
- Managed approximately 50-100 incoming calls, mails, per day from customers.
Home Health Aide/ PCA
Brook Park Home Health Care
02.2022 - 03.2023
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Associate of Science -
Minneapolis Community & Technical College
Minneapolis, MNIT Specialist - Information Technology
Summit Academy Opportunities Industrialization Center
Minneapolis, MN05.2024
High School Diploma -
Wellstone International High School
Minneapolis, MN06.2021
Skills
- Trilingual Amharic, Afaan Oromo, and Arabic Fluency
- HIPAA Compliance
- Patient Safety Management
- Patient relationship building and Family communication
- Complex Problem-Solving
- Teamwork and collaboration
- Data Collection
- Empathy and Compassionate Care
- Emotional and Social Support
- Window operating system configuration
- Help desk support and troubleshooting
- Basic Hardware installation and Basic Powershell
cerfticifaction
Language translator, Surad Interpreting & Trnsltn - 2023
CPR
PCA/CFSS
Phlebotomy Technician
Timeline
Manager/ PCA
United Care Assist LLC
03.2024 - Current
Home Health Aide/ PCA
Brook Park Home Health Care
02.2022 - 03.2023
Guest Services
Cornerstone Parking Group
02.2020 - Current
Associate of Science -
Minneapolis Community & Technical College
IT Specialist - Information Technology
Summit Academy Opportunities Industrialization Center
High School Diploma -
Wellstone International High School
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