Va Her
Lino Lakes
Summary
Dependable, effective and reliable at maintaining good working ethics. Dynamic and adaptable professional with a proven track record at work, excelling in customer service and data entry accuracy. Bilingual in English and Hmong, I effectively foster community engagement and collaboration, enhancing patient satisfaction and operational efficiency. Committed to problem-solving and maintaining high standards in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Peacekeeper
Hope Senior Center
01.2017 - Current
- Supported conflict resolution initiatives to foster peaceful dialogue among community members.
- Assisted in organizing peacekeeping missions and coordinating logistics with local members.
- Learned safety protocols and operational procedures for maintaining secure environments during missions.
- Participated in training sessions on negotiation techniques and cultural sensitivity to enhance effectiveness.
- Responded to incidents swiftly, diffusing tense situations and ensuring the well-being of those involved.
- Contributed to improved public perception of peacekeepers through consistent professionalism and adherence to ethical standards.
- Provided mentorship to new recruits, sharing knowledge and experience gained throughout career progression.
- Engaged with diverse groups to promote understanding and collaboration within affected communities.
Pharmacy Technician
Fairview Pharmacy Services
01.2015 - 2016
- Managed inbound and outbound calls to make sure patients are able to received their medication in a timely manner.
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Accurately take down patients medications for specialty patients.
- Assisted pharmacists in preparing and labeling prescriptions for patient safety.
- Maintained inventory levels and performed regular stock audits to optimize pharmacy operations.
- Assist new pharmacy technicians on procedures, policies, and customer service excellence.
- Collaborated with healthcare providers to resolve medication-related inquiries effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Piece Worker
Choice Plastics INC.
2013 - 2016
- Operated machinery for production line efficiency and quality assurance.
- Assembled plastic components with precision, adhering to safety protocols.
- Conducted routine inspections to ensure compliance with production standards.
- Trained new employees on assembly techniques and safety measures.
- Completed projects ahead of schedule through diligent work ethic and effective time management skills.
- Demonstrated flexibility by adapting quickly to changes in workload or priorities, seamlessly shifting focus as needed without compromising results.
- Actively participated in team meetings and brainstorming sessions aimed at improving workplace efficiency and effectiveness.
- Developed a strong understanding of industry best practices to continuously improve performance on the job.
- Adhered to all safety protocols, minimizing workplace accidents and ensuring a safe working environment for all employees.
- Delivered consistent results by following established procedures and adhering to company guidelines at all times.
Pharmacy Technician
CVS Pharmacy
2009 - 2014
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Maintained inventory levels and performed regular stock audits to optimize pharmacy operations.
- Assisted in new pharmacy technicians on procedures, policies, and customer service excellence.
- Implemented workflow improvements that enhanced efficiency in prescription processing.
- Conducted routine quality checks to ensure medication accuracy and minimize errors.
- Collaborated with healthcare providers to resolve medication-related inquiries effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
Product Builder
Pro Staff/Boston Scientific
2008 - 2009
- Assembled product components according to specifications and quality standards.
- Operated machinery to streamline production processes and enhance efficiency.
- Conducted quality checks to ensure adherence to safety and operational guidelines.
- Collaborated with team members to improve workflow and reduce bottlenecks.
- Performed quality assurance checks on finished products before shipping, ensuring that only top-quality items reached customers'' hands.
- Ensured compliance with safety regulations by adhering to established protocols and wearing protective gear as required.
- Maintained an organized workspace at all times, allowing for efficient access to tools and materials necessary for successful product assembly.
- Updated logs and completed production reports.
- Assembled as many as Number Products each day.
Economic Development Coordinator
AmeriCorps VISTA/ Hmong American Mutual Assistance
2006 - 2007
- Developed and implemented community engagement strategies to enhance local economic growth.
- Coordinated partnerships with government agencies and private sectors to foster sustainable development initiatives.
- Conducted research and analysis on economic trends to inform policy recommendations for regional development.
- Facilitated workshops and training sessions for local businesses to improve operational efficiency and competitiveness.
- Monitored project progress, providing regular updates to stakeholders on outcomes and challenges encountered.
- Managed budgets effectively for various economic development projects while ensuring timely completion of milestones set forth in strategic plans.
- Coordinated community outreach programs that educated local residents about available resources for small business development and entrepreneurship opportunities.
Line Assembler
All Temp Agency
2005 - 2006
- Assembled components efficiently according to specifications and quality standards.
- Operated machinery and tools safely to maintain production flow.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted quality inspections on finished products to ensure compliance with safety regulations.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Practiced standard operating procedures for consistent production results.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
Education
High School Diploma -
Arlington Senior High School
Saint Paul, MN Associate of Applied Science - Pharmacy Technician
National American University
Roseville11.2009
Skills
Bilingual in English and Hmong
Customer service excellence
Data entry accuracy
Community engagement
Open-mindedness
Trustworthy
Ability to multitask and maintain effectiveness
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Reliability
Excellent communication
Team leadership
Self motivation
Professionalism
Adaptability
Languages
Hmong
Native or Bilingual
Timeline
Peacekeeper
Hope Senior Center
01.2017 - Current
Pharmacy Technician
Fairview Pharmacy Services
01.2015 - 2016
Piece Worker
Choice Plastics INC.
2013 - 2016
Pharmacy Technician
CVS Pharmacy
2009 - 2014
Product Builder
Pro Staff/Boston Scientific
2008 - 2009
Economic Development Coordinator
AmeriCorps VISTA/ Hmong American Mutual Assistance
2006 - 2007
Line Assembler
All Temp Agency
2005 - 2006
High School Diploma -
Arlington Senior High School
Associate of Applied Science - Pharmacy Technician
National American University