Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vakeska Epps

St Paul,MN

Summary

Compassionate and dedicated Personal Care Assistant with a proven track record at Unitedone Home Healthcare, enhancing client well-being through effective grooming assistance and emotional support. Skilled in meal preparation and household tasks, I foster strong relationships, ensuring clients receive personalized care and attention, leading to improved satisfaction and quality of life.

Overview

18
18
years of professional experience

Work History

Personal Care Assistant

Unitedone Home Healthcare
08.2017 - 10.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Customer Service Representative

Wells Fargo Advisors
12.2014 - 02.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.

Account Advisor

CPP North America LLC
08.2006 - 05.2009
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Handled a high influx of inbound calls within a dynamic call center environment
  • Accepted all major credit cards and payments on personal accounts
  • Answered all questions customers did not understand on account
  • Updated any personal information requested by customer
  • Analyzed and implemented new ideas and processes to help sales team grow business [Number]% during peak times.

Education

GED -

North Hennepin Community College
Brooklyn Park, MN
07.2007

No Degree - Registered Nurse

North Hennepin Community College
Brooklyn Park, MN

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Light housekeeping
  • Meal preparation
  • Direct patient care
  • Housekeeping
  • Meal planning
  • Medication administration
  • Client transportation
  • Household tasks

Timeline

Personal Care Assistant

Unitedone Home Healthcare
08.2017 - 10.2024

Customer Service Representative

Wells Fargo Advisors
12.2014 - 02.2016

Account Advisor

CPP North America LLC
08.2006 - 05.2009

GED -

North Hennepin Community College

No Degree - Registered Nurse

North Hennepin Community College

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Vakeska Epps