Valerie Ellis
Bloomington
Summary
Served 5 years as a professional retail worker and an excellent team player. Used concrete communication skills to confer with customers by telephone and in person. Intuitively solved customers’ problems by providing information about products and services. Actively kept records of customer interactions and transactions to better understand customers needs, and how to serve them better. Routinely check to ensure that customers’ problems are resolved, while taking the appropriate action to ensure the satisfaction of the customer.
Overview
8
8
years of professional experience
Work History
Customer call representative
America First Credit Union
03.2023 - 06.2023
- Responsible for handling member service calls in a prompt and courteous manner
- Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts
- Handled payments, Fraud calls, loan applications, payments and other member services
- Cross-sold Credit Union services and supported all functions within the Call Center Department.
General Warehouse A shift
ReaderLink
09.2023 - 12.2023
- Set up book displays
- Packaged books, other merchandise in a quick paced environment
- Set barcodes and scanned inbound/outbound books on conveyor belts.
Seasonal General Merchandise Associate
Target
10.2019 - 11.2019
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise and suggested suitable options
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Team Member
Yogurtland
04.2018 - 08.2018
- Sought out ways to go above and beyond job requirements
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Communicated all store initiatives and promotions to customers to generate return business
- Cleaned and organized the store, including the checkout desk and displays
- Processed cash and credit payments rapidly and accurately
- Welcomed customers into the store and helped them locate items.
Graveyard Cashier
Corky's Kitchen & Bakery
02.2017 - 01.2018
- Attended to customer needs, questions and complaints
- Ensured that condiments and napkins were packed with each order
- Assisted counter staff in packing ready orders and handing them to customers
- Returned any change rendered to the customer after counting it out appropriately
- Created and maintained cash reports at the end of each shift
- Worked the cash register and processed various payments, including credit card, check, and cash transactions
- Greeted customers promptly
- Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
Production Associate
Panera Bread
01.2016 - 07.2016
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Observed tables to promptly respond to requests and refill beverages
- Followed checklists for shift start and end to help with smooth transitions
- Upheld standards of cleanliness, food handling and safety
- Delivered quality service by providing a warm and welcoming environment
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately
- Consistently provided professional, friendly and engaging service
- Maintained clean dining room, lobby and service areas at all times
- Bussed and reset tables and kept dining room and work areas clean.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT08.2027
High School Diploma -
Capistrano Connections Academy
San Juan Capistrano, CA01.2017
Skills
- Strong at team building and customer relations
- Quick learner
- Knowledgeable in InBranch, LexisNexis, RM, Card Processing, and TREX platforms
- Clear and Concise communication skills
- Flexible and adaptable to a variety of situations
- Positive attitude and very sociable
- Familiar and passionate about products and services
- Empathetic and well versed in solving problems
- Well versed in terms and acronyms in the business industry
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
General Warehouse A shift
ReaderLink
09.2023 - 12.2023
Customer call representative
America First Credit Union
03.2023 - 06.2023
Seasonal General Merchandise Associate
Target
10.2019 - 11.2019
Team Member
Yogurtland
04.2018 - 08.2018
Graveyard Cashier
Corky's Kitchen & Bakery
02.2017 - 01.2018
Production Associate
Panera Bread
01.2016 - 07.2016
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Capistrano Connections Academy
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