Valerie Millard

• Processed patient billing inquiries to ensure timely resolution and accuracy for the Drug and Alcohol Program.
• Assisted in verifying insurance eligibility and benefits for patients.
• Collaborated with healthcare providers to resolve discrepancies effectively.
• Maintained electronic medical records for compliance and accuracy standards.
• Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
• Coordinated with external vendors to optimize claims processing efficiency.
• Increased revenue by identifying and resolving billing errors in a timely manner.
• Reached out to insurance companies to verify coverage.
• Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
• Contacted responsible parties for past due debts.
• Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
• Provided regular updates on billing status to upper management through detailed reports.

Retrieve and verify insurance and benefit information entered in patient charts. Upload insurance and benefit information into client chart. Support and implements the organization's vision, mission and values. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner. Performs all job functions in a professional and courteous manner. Work with patients to educate on benefit summaries, financial liability and discuss patient financial assistance when needed. Run eligibility checks for upcoming appointments and walk-ins, add on appointments and first of the month eligibility checks. Serve as subject matter expert regarding all eligibility and benefit information.

Regulate treatment funding for patients in varies counties. Correspond with insurance companies to acquire authorizations and referrals. Sustain patient registrations to secure accurate billing and patient satisfaction. Coordinate and schedule appointments for patients. Process patient and records requests. Proof and process electronic billing. Research and re-process claim denials.