Vanessa Derkyi Badu
Coon Rapids,MN
Summary
Six years of customer service experience, and throughout that time I have developed great problem-solving and communication skills to consistently guarantee customer satisfaction. Dedicated healthcare administration professional with comprehensive hands-on experience in patient care, administrative support, and healthcare operations. Strong organizational skills, a proven leader, and effective communicator with a background in public health and sociology. Areas of experience are in properly handling enquiries, addressing problems, and establishing a good connection with people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
M- Health Fairview
07.2023 - Current
- Provide essential patient care, including personal grooming, bathing, feeding, and ambulation support
- Assisted with admissions, transfers, and discharge processes, ensuring accurate documentation and smooth transitions
- Recorded and monitored patient vital signs (blood pressure, temperature, oxygen levels) and reported findings to RNs
- Assist in maintaining clean and organized patient environments, changing linens, and ensuring all supplies are stocked for efficient operations
- Adhere to hospital or healthcare facility policies, procedures, and safety guidelines.
Customer Service Associate & Cashier
Walmart
05.2019 - Current
- Managed customer transactions, resolved discrepancies, and ensured positive customer experiences at the checkout
- Stocked and maintained the sales floor while ensuring cleanliness and accessibility for customers
- Assisted with online grocery pickup, ensuring timely and accurate deliveries to customer vehicles
- Provided health and beauty product advice to customers, delivering personalized service and support
Hospital Volunteer
M- Health Fairview
09.2022 - 05.2024
- Supported nurses and administrative staff by assisting with patient care, restocking supplies, and maintaining records
- Ran errands and provided support to patients and their families to improve the quality of care
- Assisted in maintaining a clean, efficient nursing floor and patient environment
Recreation Wellness Member
University of Minnesota, Twin Cities
09.2021 - 01.2022
- Supervised student access to recreational facilities and assisted with membership and financial services
- Delivered first aid and CPR assistance, ensuring the safety and well-being of students in the facility
Education
Bachelor of Science - Sociology Healthcare And Careers, Minor in Public Health
University of Minnesota, Twin Cities
Minneapolis, MN05.2025
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06.2021
Skills
- Healthcare Administration
- Experience in Direct Patient Care
- Customer Service
- Leadership & Team Collaboration
- Public Speaking
- 5 Years in Service-Oriented Roles
- Technical Skills
- Data Entry
Certification
- BLS
- CPR Certified
Awards
- Dean's First Year Research and Creativity Scholars (DFRACS)
- Dean's List, University of Minnesota
- National Honors Society (NHS) Lettered
- HOSA Lettered
- Leo Club Vice-President
- Liaison of the Black Student Union
- Vice President of the Feminist Activist Collective
- Student Group Representative of University Student Government
Timeline
Nursing Assistant
M- Health Fairview
07.2023 - Current
Hospital Volunteer
M- Health Fairview
09.2022 - 05.2024
Recreation Wellness Member
University of Minnesota, Twin Cities
09.2021 - 01.2022
Customer Service Associate & Cashier
Walmart
05.2019 - Current
High School Diploma -
Coon Rapids High School
Bachelor of Science - Sociology Healthcare And Careers, Minor in Public Health
University of Minnesota, Twin Cities
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