Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Martinez

Minneapolis

Summary

Dynamic Operations Assistant Manager at Dollar Tree with a proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in cash handling and inventory control, I excel in problem-solving and team collaboration, ensuring efficient store operations. Bilingual and proficient in Excel, I foster positive shopping experiences through attentive service and organizational excellence. Motivated and dependable professional with a strong work ethic and a passion for learning. Eager to gain new skills, take on fresh challenges, and grow within a dynamic team environment. Committed to continuous improvement and career advancement through hard work, adaptability, and a positive attitude.


Overview

6
6
years of professional experience

Work History

Operations Assistant Manager

Dollar Tree
08.2021 - 10.2024
  • Supported daily store operations, including cash handling, inventory control, and visual merchandising, to drive sales and ensure customer satisfaction.
  • Assisted with opening and closing procedures, maintaining accurate cash register and safe operations in accordance with company policies.
  • Resolved customer issues professionally and efficiently, fostering repeat business and positive shopping experiences.
  • Trained new employees on POS systems, store policies, safety procedures, and customer service techniques.
  • Shadowed experienced staff to develop skills in problem-solving and task execution.
  • Solved problems timely and effectively, ensuring customer satisfaction.

Sales Associate

La Alborada Market
09.2018 - 03.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed sales transactions efficiently, ensuring accuracy in cash handling and customer communication.
  • Maintained organized inventory displays, contributing to an appealing store environment.
  • Collaborated with team members to optimize restocking processes and minimize product shortages.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

South High School
Minneapolis, MN

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Organizational skills
  • Multitasking Abilities
  • Time management
  • Team collaboration
  • Active listening
  • Strong problem solver
  • Efficiency improvement
  • Workflow optimization
  • Adaptable learner
  • Fluent in two languages
  • Excel proficiency
  • Experienced in software utilization

Languages

Spanish
Native or Bilingual

Timeline

Operations Assistant Manager

Dollar Tree
08.2021 - 10.2024

Sales Associate

La Alborada Market
09.2018 - 03.2021

South High School
Vanessa Martinez