Veronica Standish
White Bear Lake,MN
Summary
Dynamic leader with a proven track record at Metro Dentalcare, enhancing operational efficiency and staff development. Expert in fostering teamwork, reducing overhead costs, and ensuring regulatory compliance. Skilled in business analysis and workflow optimization, I excel in creating positive workplace cultures and driving continuous improvement.
Overview
16
16
years of professional experience
Work History
Practice Manager of Operations
Metro Dentalcare Roseville
04.2022 - Current
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Reduced overhead costs through diligent budget management and resource allocation.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
Office Manager
Midwest Dental
08.2020 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted chairside with expanded dental assistant functions
Practice Manager
Metro Dentalcare
05.2009 - 08.2020
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Education
Dental Assisting
Herzing University
Crystal MN12-2008
Skills
- Operational efficiency
- Business analysis
- Staff development
- Workflow optimization
- Staff management
- Schedule management
- Continuous improvement
Timeline
Practice Manager of Operations
Metro Dentalcare Roseville
04.2022 - Current
Office Manager
Midwest Dental
08.2020 - 04.2022
Practice Manager
Metro Dentalcare
05.2009 - 08.2020
Dental Assisting
Herzing University
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