Vicky Blanchard
Blaine
Summary
Accomplished member service specialist with 12 years of experience increasing client satisfaction, retention and referrals. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Emma B. Howe Northtown YMCA
06.2008 - 03.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Goodwill Easter Seals
09.2004 - 06.2008
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Columbia Heights Senior High School
Columbia Heights, MN06.1997
Skills
- Transaction Processing
- Employee Coaching
- Inbound Call Management
- Merchandise Orders and Exchanges
- Complaint resolution
- Document and Records Management
- Product and service knowledge
- Computer Skills
- Order and Refund Processing
- Member relations
- Account Updates
- Data Management
- Data Entry
Certification
- CPR Training -
- Oxygen Training -
- AED Training -
- First Aid Training -
Personal fitness and wellness
Participated in several online classes pertaining to supplementation, diet, and exercise. Created my own fitness routines and helped several members of my family to do the same.
Timeline
Member Service Specialist
Emma B. Howe Northtown YMCA
06.2008 - 03.2020
Sales Associate
Goodwill Easter Seals
09.2004 - 06.2008
High School Diploma -
Columbia Heights Senior High School
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