Victoria Banks
Hastings
Summary
Demonstrated leadership in guiding team members to achieve project goals while ensuring compliance with industry standards. Monitored performance metrics and implemented corrective actions to enhance productivity and quality of work. Conducted regular performance evaluations, providing constructive feedback that facilitated employee development and engagement. Fostered a collaborative environment by coordinating resources across departments to meet customer needs effectively.
Overview
1
1
year of professional experience
Work History
Team Lead I/II
RBA
Cottage Grove
11.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated tasks appropriately according to individual skill sets.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with industry standards and regulations.
- Trained new staff in relevant processes and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Coordinated team resources to achieve project goals.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Managed conflict resolution within the team to maintain a positive work environment.
Education
Bachelor of Science - Accounting
Kaplan University
Davenport, IA05-2017
Skills
- Team leadership
- Performance monitoring
- Process improvement
- Employee training
- Conflict resolution
- Goal setting
- Effective communication
- Coaching techniques
- Team motivation
- Cross-department collaboration
- Coaching and mentoring
- Quality control
Timeline
Team Lead I/II
RBA
11.2024 - Current
Bachelor of Science - Accounting
Kaplan University