Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTORIA CARABALLO

Maple Grove

Summary

I have been lucky enough to have worked in multiple unique work environments. I've learned a lot and developed a variety of skills in areas such as management, child care, food service, and retail. I have been able to focus on building my skills in communication, time management, organization, leadership, and teamwork.

Overview

8
8
years of professional experience

Work History

Kindergarten Assistant

Aquila Elementary
01.2024 - Current
  • Help students with class work, as well as help leading teacher prepare for activities.
  • Facilitate lunch and recess for my class.
  • Maintain an organized classroom so students are able to learn comfortably.
  • Help translate work for hispanic students.
  • Help students navigate their challenges and make good choices when navigating playing and sharing.

Hostess

Cheesecake Factory
04.2024 - 09.2024
  • Maintained current knowledge of restaurants promotions and highlighted to customers.
  • Handled calls and delegated them according to restaurant protocol.
  • Advised customers about special offerings and menu items to help drive sales.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.

Guest Service Representative

Target
09.2023 - 05.2024
  • Maintained a clean and organized front desk, to ensure efficiency between customers.
  • Handled customer complaints to satisfy and retain guests.
  • Helped guest checkout at lanes, and complete cash, card, and check transactions.
  • Looked at daily store promotions and allocated the information to guest.
  • Helped managers and HR communicate with Spanish speaking guest and employees.
  • Greeted guests upon arrival by providing warm welcome.

Youth Worker

Youth Enrichment Summer Learning Program
01.2017 - 01.2024
  • Completed necessary reports and documentation to maintain thorough, accurate records.
  • Facilitated youth programs for young people from diverse backgrounds.
  • Mediated and resolved conflicts within students.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.

Pastry Cook II

Delaware North
03.2023 - 10.2023
  • Prepared a wide variety of goods such as cakes, cookies, tarts, bars, and mousses.
  • Created new dessert items for seasonal and special events.
  • Scaled out, mixed, and prepared goods according to team recipes.
  • Maintained well-organized mice en place to keep work consistent and ensure food safety.
  • Monitored quality of ingredients and work space to maintain consistency and safety standards.
  • Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
  • Researched new dessert concepts and performed recipe analysis to increase overall sales.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.

Pastry Cook (Intern)

The Sagamore Resort
05.2023 - 08.2023
  • Maintained well-organized mise en place to keep work consistent.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.

Education

Associate of Arts - Baking and Pastry Arts

Johnson And Wales University
Providence, RI
12.2023

Certificate - Mixology

Minnesota School of Bartending
10.2023

High School Diploma -

St. Louis Park Highschool
St. Louis Park, MN
06-2020

Skills

  • Educational assistance
  • Documentation
  • Classroom preparation
  • Verbal communication
  • Classroom management
  • Computer skills
  • Punctuality
  • Server support
  • Calm demeanor
  • Food safety
  • Positive and professional
  • Guest engagement
  • Detail-oriented
  • Customer service expertise
  • Dining area maintenance
  • Seating coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

Cheesecake Factory
04.2024 - 09.2024

Kindergarten Assistant

Aquila Elementary
01.2024 - Current

Guest Service Representative

Target
09.2023 - 05.2024

Pastry Cook (Intern)

The Sagamore Resort
05.2023 - 08.2023

Pastry Cook II

Delaware North
03.2023 - 10.2023

Youth Worker

Youth Enrichment Summer Learning Program
01.2017 - 01.2024

Certificate - Mixology

Minnesota School of Bartending

Associate of Arts - Baking and Pastry Arts

Johnson And Wales University

High School Diploma -

St. Louis Park Highschool

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VICTORIA CARABALLO