Victoria Dankers
Zumbrota
Summary
Dynamic professional with a proven track record at Mayo Clinic, adept in critical thinking and problem-solving. Excelled in high-stress situations, ensuring efficient resource allocation and enhancing team productivity. Demonstrated expertise in medical terminology and conflict resolution, contributing to significant improvements in operational efficiency and patient care.
Overview
9
9
years of professional experience
Work History
Emergency Medical Dispatcher
Mayo Clinic
02.2019 - Current
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Documented each dispatched call accurately to maintain quality standards.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch EMS (ground & air units) while tracking data in real-time environments.
- Triaged patient transport requests and consulted with care providers and information on EPIC to ensure proper level of care for medical transport.
- Facilitated timely activation of trauma, STEMI, and specialty medical response teams within the Emergency Department.
- Provided billing quotes and arranged medical transport for ambulance, helicopter, and fixed wing aircraft.
- Held a lead position and assisted with documentation, scheduling, and staffing issues.
Security Officer
Mayo Clinic
11.2017 - 02.2019
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
Center Consultant
FedEx
08.2015 - 11.2017
- Delivered consistent, high-quality results by adhering to company standards and guidelines.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image.
- Enhanced team productivity with effective communication and coordination of daily tasks.
- Demonstrated adaptability by taking on diverse responsibilities as needed to support the centers operations effectively.
- Assisted in driving sales growth by promoting additional services tailored to client needs.
- Maintained a well-organized work environment, contributing to overall employee efficiency and effectiveness at the center.
Education
Associate Degree In Criminal Justice Studies - Criminal Justice
Western Technical College
La Crosse, WI10.2024
Skills
- Accuracy and precision
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Multitasking
- Critical thinking
- Computer skills
- Team leadership
- Verbal and written communication
Timeline
Emergency Medical Dispatcher
Mayo Clinic
02.2019 - Current
Security Officer
Mayo Clinic
11.2017 - 02.2019
Center Consultant
FedEx
08.2015 - 11.2017
Associate Degree In Criminal Justice Studies - Criminal Justice
Western Technical College
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Tricia HoffmanTricia Hoffman
HIM Specialists at Mayo ClinicHIM Specialists at Mayo Clinic
Trinity RathsTrinity Raths
Grocery Supervisor at Nilssen's FoodsGrocery Supervisor at Nilssen's Foods