Victoria Dankers
Zumbrota
Summary
Dynamic professional with a proven track record at Mayo Clinic, adept in critical thinking and problem-solving. Excelled in high-stress situations, ensuring efficient resource allocation and enhancing team productivity. Demonstrated expertise in medical terminology and conflict resolution, contributing to significant improvements in operational efficiency and patient care.
Overview
9
9
years of professional experience
Work History
Emergency Medical Dispatcher
Mayo Clinic
Rochester, MN
02.2019 - Current
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Documented each dispatched call accurately to maintain quality standards.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch EMS (ground & air units) while tracking data in real-time environments.
- Triaged patient transport requests and consulted with care providers and information on EPIC to ensure proper level of care for medical transport.
- Facilitated timely activation of trauma, STEMI, and specialty medical response teams within the Emergency Department.
- Provided billing quotes and arranged medical transport for ambulance, helicopter, and fixed wing aircraft.
- Held a lead position and assisted with documentation, scheduling, and staffing issues.
Security Officer
Mayo Clinic
Rochester, MN
11.2017 - 02.2019
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
Center Consultant
FedEx
Onalaska, WI
08.2015 - 11.2017
- Delivered consistent, high-quality results by adhering to company standards and guidelines.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image.
- Enhanced team productivity with effective communication and coordination of daily tasks.
- Demonstrated adaptability by taking on diverse responsibilities as needed to support the centers operations effectively.
- Assisted in driving sales growth by promoting additional services tailored to client needs.
- Maintained a well-organized work environment, contributing to overall employee efficiency and effectiveness at the center.
Education
Associate Degree In Criminal Justice Studies - Criminal Justice
Western Technical College
La Crosse, WI10.2024
Skills
- Accuracy and precision
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Multitasking
- Critical thinking
- Computer skills
- Team leadership
- Verbal and written communication
Timeline
Emergency Medical Dispatcher
Mayo Clinic
02.2019 - Current
Security Officer
Mayo Clinic
11.2017 - 02.2019
Center Consultant
FedEx
08.2015 - 11.2017
Associate Degree In Criminal Justice Studies - Criminal Justice
Western Technical College
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