Victoria St. John
Eden Prairie
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Emergency Room Medical Scribe
Emergency Care Consultants
08.2024 - Current
- Expedited treatment processes by coordinating closely with nurses, technicians, and other ancillary staff members to meet patient needs efficiently.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information in medical records.
- Maintained compliance with all institutional policies and procedures while operating within scope of practice as an Emergency Room Medical Scribe.
- Improved patient care by diligently documenting medical histories, physical exams, and procedures during emergency room visits.
- Streamlined medical documentation process by creating concise and accurate patient charts within electronic health record systems.
- Demonstrated adaptability through regular exposure to new clinical scenarios requiring rapid learning of medical terminology and disease processes.
Pharmacy Technician
Walgreens
10.2022 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Walgreens
10.2021 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
Education
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
Minneapolis05.2026
High School Diploma -
St. Charles High School
05.2022
Skills
- Self-motivation and discipline
- Strong communication skills
- Critical thinking capacity
- Medical abbreviations
- HIPAA compliance
- Continuous learning attitude
- Chart review
Skills
- Interpreting Orders
- Processing Payments
- Stocking Shelves
- Patient Confidentiality
Timeline
Emergency Room Medical Scribe
Emergency Care Consultants
08.2024 - Current
Pharmacy Technician
Walgreens
10.2022 - 08.2024
Pharmacy Technician
Walgreens
10.2021 - 09.2022
High School Diploma -
St. Charles High School
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
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