Vivian Hettle
Minneapolis
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. I am familiar with organizing my environment to meet the standards needed. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Pub 42
New Hope
01.2022 - 08.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservation systems to ensure smooth seating flow and guest satisfaction.
- Coordinated with servers to optimize table assignments during busy shifts.
- Handled guest complaints professionally, escalating issues when necessary.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleared and set tables efficiently for prompt guest service.
- Assisted servers by delivering food and beverages to tables.
- Restocked supplies like napkins, utensils, and condiments as needed.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Supported team members during peak hours by managing food delivery efficiency.
- Ensured compliance with health and safety regulations throughout dining operations.
- Ensured that all orders were correct before leaving the kitchen area.
Education
Bachelor of Science - Veterinary Technology
North Dakota State University
Fargo, ND05-2029
High School Diploma -
Senior Cooper High School
New Hope, MN06-2025
Skills
- Customer service
- Time management
- Team collaboration
- Problem resolution
- Task prioritization
- Hospitality management
- Social perceptiveness
References
References available upon request.
Timeline
Restaurant Hostess
Pub 42
01.2022 - 08.2025
Bachelor of Science - Veterinary Technology
North Dakota State University
High School Diploma -
Senior Cooper High School
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