Viviana Ricart
WOODBURY
Summary
Dynamic Certified Food Safety Manager, excelling in customer service and team leadership. Skilled in problem-solving and efficiency, I successfully trained and mentored staff, ensuring a safe and optimal environment while enhancing communication and service quality. Committed to fostering excellence and efficiency in the workplace, I have developed systems and training programs to clarify expectations, streamline customer care, and maintain a sanitized and food safe environment, all while ensuring a positive work environment for a diverse team of individuals!
Overview
11
11
years of professional experience
Work History
Manager
Cold Stone Creamery
08.2021 - Current
- Providing excellent customer service and quickly resolving issues or complaints to ensure customer satisfaction.
- Hiring, training, and mentoring new employees in providing quality customer service, food safety, handling cash and navigating a POS system.
- Developing systems to ensure a safe, clean, and optimal working environment is maintained.
- Managing a roster of 20+ employees, fostering clear communication and expectations.
Crew Leader
Cold Stone Creamery
08.2017 - Current
- Discussed daily work requirements with crew and assigned tasks ensuring efficient completion of work.
- Facilitated communications between upper management and team members, providing concise expectations to team members and notifying upper management of any arisen issues or concerns
- Monitored team members to verify work quality, and provided advice or retraining following any faults.
- Consistently maintained supplies and product quality and quantity to ensure the business was never under stocked.
Crew Member
Cold Stone Creamery
08.2014 - Current
- Took orders, answered customer questions, prepared food, and collected payment with efficiency, providing excellent customer service for up to a hundred customers daily.
- Reconciled cash, credit card, and receipt totals, reporting and addressing any discrepancies.
- Cleaned and sanitized food preparation areas, dining areas, restroom, floors, storage areas, and counters promoting a clean and healthy environment.
- Worked alongside a team to complete customer orders, keeping the store stocked, maintaining cleanliness, and ensuring all daily responsibilities were completed.
Education
High School Diploma -
Stillwater Area High School
StillwaterSkills
- Customer service
- Leadership
- Point of Sales Systems
- Efficiency
- Problem solving & conflict resolution
- Time management
- Microsoft Office
- Computer skills
- Written and verbal communication
- Patient and empathetic
- Interacting with a diverse customer base
Timeline
Manager
Cold Stone Creamery
08.2021 - Current
Crew Leader
Cold Stone Creamery
08.2017 - Current
Crew Member
Cold Stone Creamery
08.2014 - Current
High School Diploma -
Stillwater Area High School
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