Summary
Overview
Work History
Education
Skills
Other
Timeline
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David Krolczyk

Minneapolis

Summary

Dynamic professional with strong interpersonal skills, effective time management abilities, and problem-solving expertise. Eager to take on new challenges, contribute positively to a team environment, and drive results in a fast-paced work setting. Passionate about making a meaningful impact and continuously learning and growing within my career.

Overview

6
6
years of professional experience

Work History

Strategic Success Director

Salesloft
04.2024 - Current
  • Owner of account success for Saleslofts largest strategic accounts
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Conducted Executive Business Reviews and designed Customer Success Plans

Client Director

Salesloft
07.2021 - 04.2024
  • Lead complex services programs for Saleslofts most strategic customers
  • Manage teams with over 7+ individual contributors
  • Measured and drove client growth and profit objectives by coaching, consulting, and organizing our team
  • Partnered with business leaders to deliver services that support company objectives

Senior Consultant, Team Lead

InStereo
01.2020 - 07.2021
  • Lead company design for onboarding and ongoing consulting services packages
  • Ran onboarding for new consultants providing coaching and guidance
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Consultant

InStereo
01.2019 - 01.2020
  • Executed over 100 Salesloft implementations
  • Average CSAT score of 9.7
  • Built, adapted, and optimized implementation methods
  • Generated reports detailing findings and recommendations

Education

University of Minnesota Duluth
Duluth, MN
01.2018

Skills

  • Cross-functional team leadership
  • Coaching and mentoring
  • Strategic planning
  • Project management
  • Client retention strategies
  • Stakeholder management
  • Issue resolution
  • Performance tracking

Other

  • Presidents Club Attendee, Selected to attend Salesloft presidents club trip in 2024 as top performer in customer org
  • Interim Consulting Services Manager, Asked to serve as interim manager while manager on leave. Ran team 1-1's, managed client escalations, ran weekly team meetings
  • Highly passionate about the optimization of customer experience and specifically the buyer journey

Timeline

Strategic Success Director

Salesloft
04.2024 - Current

Client Director

Salesloft
07.2021 - 04.2024

Senior Consultant, Team Lead

InStereo
01.2020 - 07.2021

Consultant

InStereo
01.2019 - 01.2020

University of Minnesota Duluth

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David Krolczyk