David Krolczyk
Minneapolis
Summary
Dynamic professional with strong interpersonal skills, effective time management abilities, and problem-solving expertise. Eager to take on new challenges, contribute positively to a team environment, and drive results in a fast-paced work setting. Passionate about making a meaningful impact and continuously learning and growing within my career.
Overview
6
6
years of professional experience
Work History
Strategic Success Director
Salesloft
2024.04 - Current
- Owner of account success for Saleslofts largest strategic accounts
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Conducted Executive Business Reviews and designed Customer Success Plans
Client Director
Salesloft
2021.07 - 2024.04
- Lead complex services programs for Saleslofts most strategic customers
- Manage teams with over 7+ individual contributors
- Measured and drove client growth and profit objectives by coaching, consulting, and organizing our team
- Partnered with business leaders to deliver services that support company objectives
Senior Consultant, Team Lead
InStereo
2020.01 - 2021.07
- Lead company design for onboarding and ongoing consulting services packages
- Ran onboarding for new consultants providing coaching and guidance
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Consultant
InStereo
2019.01 - 2020.01
- Executed over 100 Salesloft implementations
- Average CSAT score of 9.7
- Built, adapted, and optimized implementation methods
- Generated reports detailing findings and recommendations
Education
University of Minnesota Duluth
Duluth, MN01.2018
Skills
- Cross-functional team leadership
- Coaching and mentoring
- Strategic planning
- Project management
- Client retention strategies
- Stakeholder management
- Issue resolution
- Performance tracking
Other
- Presidents Club Attendee, Selected to attend Salesloft presidents club trip in 2024 as top performer in customer org
- Interim Consulting Services Manager, Asked to serve as interim manager while manager on leave. Ran team 1-1's, managed client escalations, ran weekly team meetings
- Highly passionate about the optimization of customer experience and specifically the buyer journey
Timeline
Strategic Success Director
Salesloft
2024.04 - Current
Client Director
Salesloft
2021.07 - 2024.04
Senior Consultant, Team Lead
InStereo
2020.01 - 2021.07
Consultant
InStereo
2019.01 - 2020.01
University of Minnesota Duluth