Wanda Opsahl Mitchell

• Direct, triage, and welcome visitors for City services and events.
• Serve as the primary contact for visitors to City Hall, representing "The Face of Brooklyn Park."
• Offer support for the Mailroom, Assessing, Community Development, DMV, and Utility Billing departments.
• Handle payments for citations, utility, and miscellaneous billing, including bookkeeping responsibilities related to all tenders, cash counting, balancing funds/drawer, and vault deposits.
• Ensure the effective management of all incoming calls to the main phone line of the City.
• Provide services as a Registered Notary Public and offer official seal services for both the City and the community.
• Manage reservations and respond to inquiries regarding City Hall conference rooms, as well as scheduling on the internal calendar and the public calendar located in the lobby.
• Interact with the community by providing information about City events and functions in alignment with City policies and practices.
• Conduct research, prepare, and compile information for correspondence, reports, and documents.
• Adhere to confidential data practices.
• Facilitate onboarding for all new staff members for front desk coverage.
• Continuously offer recommendations on procedures and policies to enhance workflow.
• Collaborate with co-workers to plan City Hall events that foster team building and camaraderie.
• Engage directly with the community through outreach initiatives and events.

• Oversee substantial groups in educational environments while instructing diverse artistic methods to both private and public audiences.
• Administer the recruitment of Art Assistants, manage payroll, and oversee budgets.
• Develop and create wall murals, hand-painted signage, and commissioned artwork.
• Skillfully maintain the client database by documenting all activities, transactions, and communications on a daily basis.
• Enhance social media presence and website daily with information on upcoming events and promotional content.
• Customer Relationship Management.
• Organize class schedules, manage and procure supplies, and coordinate student activities.
• Create new artistic pieces.

• Welcome walk-in residents and guide them to the correct location.
• Delivered outstanding customer service by managing busy phone lines.
• Organized and arranged setups for room rentals accommodating up to 300 individuals.
• Assisted residents in registering for activities, classes, nature preschool, outings, and active adult programs.
• Clarified assistance programs to participants requiring support.
• Offered administrative assistance by taking weekly meeting notes and distributing them to the department via email.
• Facilitated onboarding for all new staff members for front desk operations.
• Balanced the vending machine cash box, receipts from Brookland Golf Course, and payments for pickleball.
• Provided support for Senior Bingo by calling out numbers.
• Designed holiday decorations, signage, and event decor.
• Continuously offered recommendations on procedures and policies to streamline workflow.

Utilize a distribution network to provide funeral and pet professionals involved in manufacturing and design with exquisite, hand-crafted urns and memorials. Concentrate on Account Management within the Pet division.

• Acquire new business on a daily basis through Business to Business (B2B) interactions.
• Maintain customer volume, sales, and profitability.
• Diligently manage the client database by documenting all activities, transactions, and communications on a daily basis.
• Customer Relationship Management.

Top Salesperson: 2012, 2013, 2014

• Successfully acquired new business on a daily basis with Business to Business (B2B) and Business to Consumer (B2C) sales.
• Assisted, advised and sold domestic and international clientele with interior and exterior design concepts and solutions that include custom wall murals.
• Regularly surpassed monthly targets with an average net sales volume exceeding $63,000 each month.
• Efficiently managed the client database by documenting all activities, transactions, and communications on a daily basis.
• Updated and offered recommendations concerning the design and enhancements of the Company website for improved client usability on a weekly basis.
• Formulated innovative sales strategies tailored to individual markets, integrating website, marketing, and follow-up processes for new business development, which led to high conversion rates from prospects to customers.
• Created and executed a new workflow process spanning Sales, Operations, and Shipping Departments, resulting in enhanced efficiencies and quicker order turnaround, significantly impacting client satisfaction ratios.
• Specializing in Account Management / RFQ's / CRM (customer relationship management).

• Managed and provided services for a key account: Target Corporation, which generated sales exceeding $17,000,000 for a customized print program.
• Developed and executed new procedures to enhance workflow.
• Worked in conjunction with the Planning Department to coordinate company events, including trade shows, holiday parties, client appreciation events, and employee recognition programs.
• Regularly presented innovative and effective marketing concepts and ideas to the Marketing Department.