Lionel Warner
Roseville
Summary
Dedicated transit professional with a clean driving record and effective communication skills, honed at the Metropolitan Council. Achieved on-time performance goals while ensuring passenger safety and comfort. Leveraged defensive driving techniques and customer relations expertise to enhance service quality and operational efficiency. Committed to ongoing training and compliance with safety regulations.
Energetic and dependable professional with focus on safety and customer service. Adept at learning and applying road safety regulations and vehicle operations, including route planning and time management. Dedicated to ensuring smooth and pleasant travel experience for passengers.
Overview
17
17
years of professional experience
Work History
Bus Operator
Metropolitan Council
03.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
Light Rail Operator
Metropolitan Council
03.2024 - Current
- Assisted in the development of new operators through mentorship opportunities including ride-alongs, technique demonstrations, and constructive feedback discussions.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Increased efficiency by monitoring onboard computer systems for real-time route updates and schedule adjustments.
- Ensured compliance with local regulations by regularly reviewing updates to transit rules and incorporating them into daily routines as needed.
- Contributed to the overall success of the transit system by consistently meeting or exceeding performance metrics set forth by supervisors and management.
Licensed General Contractor
RL Remodeling
08.2008 - 01.2024
- Identified opportunities for growth in the business by actively pursuing new projects, developing proposals, and expanding professional networks.
- Managed a team of skilled craftsmen, laborers, and administrative staff to ensure efficient workflow throughout each project phase.
- Enhanced project efficiency by implementing effective construction management processes and techniques.
- Implemented cost-saving measures in construction processes without compromising quality or safety standards.
- Oversaw subcontractors'' performance ensuring work was executed according to design specifications while maintaining strict adherence to timelines set within the project scope.
- Maintained up-to-date knowledge of industry trends, building codes, regulations, best practices by regularly attending seminars or conferences related to general contracting.
- Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials and services.
Education
Associate of Applied Science - Human Services , Communication
Minneapolis Community And Technical College
Minneapolis, MN05-2007
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Passenger assistance
- Valid [state] license
- Safe driving
- Wheelchair securement
Timeline
Bus Operator
Metropolitan Council
03.2024 - Current
Light Rail Operator
Metropolitan Council
03.2024 - Current
Licensed General Contractor
RL Remodeling
08.2008 - 01.2024
Associate of Applied Science - Human Services , Communication
Minneapolis Community And Technical College
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