Wayne Oakland
Stewartville
Summary
Dynamic small business owner with extensive experience in customer relations and project estimating at Wayne Oakland Construction LLC. Proven track record of enhancing service quality and operational efficiency, leading to increased customer satisfaction and repeat business. Skilled in relationship building and quality assurance, ensuring exceptional client experiences.
Overview
10
10
years of professional experience
Work History
Owner
Wayne Oakland Construction LLC
05.2015 - Current
- Developed foundational knowledge of business operations and customer service practices.
- Assisted in daily management tasks, ensuring smooth workflow and client satisfaction.
- Adapted to various business challenges, providing flexible solutions to meet customer needs.
- Engaged with clients to gather feedback, enhancing service quality and operational efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Mayo High School
Rochester, MNSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project estimating
- Bidding processes
- Attention to detail
- Customer service
- Quality assurance
- Schedule management
- Business leadership
Languages
American Sign Language
Native or Bilingual
Timeline
Owner
Wayne Oakland Construction LLC
05.2015 - Current
High School Diploma -
Mayo High School