William Wagner
Lakeville
Summary
Diligent Electronic Technician with a wide range of FAA experience, 6 years in research and development as a laboratory support specialist at the William J. Hughes Technical center providing in person and remote support for software testing, hardware diagnostics and coordinating with various groups such as Comm, Terminal Second Level Engineering and others. Over a year of field experience at the Minneapolis Air Route Traffic Control Center as an Electronic Technician/Resident Engineer for Engineering Services. Project Management experience working on electronic, mechanical and civil projects at the Minneapolis Air Route Traffic Control Center. Great communicator and coordinator of ongoing work to various stakeholders to ensure the safety and continuity of ATC operations at ZMP ARTCC. Self-driven and eager to learn with the ability to troubleshoot systems in the national airspace system.
Overview
8
8
years of professional experience
Work History
Electronic Technician/0856 SERIES/H band
Federal Aviation Administration
Minneapolis
10.2023 - Current
- FAC COR Level 1
- Purchase Card Holder for Engineering Services at ZMP ARTCC
- Completed various trainings such as STORM Training (ORM), Lock out tag out (electrical safety) and OSHA training
- Daily coordination with ZMP ARTCC facility personnel such as Security Operation Center (SOC), Air Traffic Control (ATC), Communications SSC (COMM), Environmental Unit (ENV) for Engineering Services work that was ongoing at the ARTCC
- Project management experience as a COR including but not limited to reviewing contractor submittals to ensure that the material met FAA specifications, reviewing contractor pay apps, conducted Contractor Acceptance Inspections and Joint Acceptance Inspections and weekly project coordination meetings
- Completed FAA Enterprise Network Services (FENS) site preparation & Host room renovation as Contract Officer Representative (COR) at ZMP ARTCC
- Participated in several site surveys for FAA Enterprise Network Services (FENS), NextGen Weather Processor (NWP), ARTCC Critical and Essential Power Systems (ACEPS II)
- Installed series of new power circuits for NVR rack in COMM room
- Engineering Services lead for FDIO-G decommissioning efforts with COMM and Automation unit
- Completed site prep for VSCS STS Replacement and assisted L3Harris with the installation of new STS in COMM area
Laboratory Technician II
Advanced Sciences and Technologies
Berlin
07.2017 - 10.2023
- Performed daily system checks and periodic system maintenance
- Documented information by maintaining daily logs and equipment record books
- Completed multiple full STARS and Elite STARS system builds including cabling and rack construction
- Performed and completed 4 Installation and Integration tests on newly installed WJHTC STARS systems
- Supported STARS testing with advanced troubleshooting, resolving complex problems and helping various users including but not limited to ECP testing, OT&E testing and Terminal Second Level Engineering software development
- Performed and implemented various STARS SSBs throughout STARS labs
- Set up and maintained user accounts and passwords on multiple STARS systems
- Daily use of the UNIX and LINUX operating systems
- Red Hat Linux Enterprise Operating system training course completed
- Responsible for repairing and replacing processors and other types of hardware such as routers and switches
- Used and maintained STARS Material Management Database
- 2 years of remote system administration during COVID resolving system issues and coordinating with remote lab users including but not limited to software changes, resolving hardware issues, changing system configurations
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ12.2025
No Degree - Information Technology
Albright College
Reading, PA05.2017
Skills
- Technical Troubleshooting
- Project management
- Coordination
- Effective communication
- Hardware Installation
- Problem solving
- Automation systems
Timeline
Electronic Technician/0856 SERIES/H band
Federal Aviation Administration
10.2023 - Current
Laboratory Technician II
Advanced Sciences and Technologies
07.2017 - 10.2023
Bachelor of Science - Information Technology
University of Phoenix
No Degree - Information Technology
Albright College
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