Wendy Barnett
Hoffman,MN
Summary
Dynamic leader with proven expertise in operations management and team building. Excelled in fostering client relationships and driving financial stability, achieving high employee satisfaction. Skilled in staff training and customer relationship management, I leverage active engagement and strategic insights to propel organizational success.
Overview
18
18
years of professional experience
Work History
General Manager
Best Western Hotel
07.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Days Inn Hotel
05.2010 - 07.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bartender
Eagles Club
09.2006 - 03.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Applied Science - Interior Design
Alexandria Technical College
Alexandria, MNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Staff management
- Customer relations
- Relationship building
- Staff training
- Customer relationship management
- Client account management
Timeline
General Manager
Best Western Hotel
07.2014 - Current
General Manager
Days Inn Hotel
05.2010 - 07.2014
Bartender
Eagles Club
09.2006 - 03.2010
Associate of Applied Science - Interior Design
Alexandria Technical College