Wendy Fisher
Mankato
Summary
Chiropractic Assistant with a proven track record at Advanced Chiropractic of Mankato, excelling in patient scheduling and billing support. Demonstrated clear communication and adaptability, fostering strong patient relationships and ensuring compliance with HIPAA regulations. Skilled in medical terminology and appointment management, enhancing clinic efficiency and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Chiropractic Assistant
Advanced Chiropractic of Mankato
07.2011 - Current
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Trained new staff on office procedures, enhancing team productivity and service quality.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using DB Consultants Program and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation for better treatment outcomes.
Assistant Director/Teacher/Assistant Teacher
Kid's Corner Child Care Center
03.2004 - 06.2011
- Mentored staff, fostering professional growth and improving team performance metrics.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Applied Science - Business Management/Emphasis in Child Development
Rasmussen College
Mankato, MN09-2005
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Payment collection
- Inventory control management
- Billing support
- Front desk administration
- Flexibility and adaptability
- Clear communication
- Payment processing
- Patient registration
Timeline
Chiropractic Assistant
Advanced Chiropractic of Mankato
07.2011 - Current
Assistant Director/Teacher/Assistant Teacher
Kid's Corner Child Care Center
03.2004 - 06.2011
Associate of Applied Science - Business Management/Emphasis in Child Development
Rasmussen College