Wendy O'Brion
Inver Grove Heights
Summary
Results-driven professional with significant experience in showroom management and training. Expertise in communication and team collaboration enhances employee performance and customer engagement. Developed and implemented structured training programs and impactful presentations to achieve measurable results.
Overview
26
26
years of professional experience
Work History
Corporate Showroom Trainer
J H Larson Company
Plymouth
04.2023 - 05.2025
- Delivered engaging presentations on product knowledge to diverse audiences.
- Coordinated training schedules aligning with staff availability and workloads to maximize participation.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created training materials for new hires to streamline onboarding process.
- Designed and developed training materials for new employees in the organization.
- Researched and integrated industry trends and best practices into training programs.
- Clarified training goals and expectations to ensure trainees understood their objectives.
Showroom Manager
J H Larson Company
Hudson
03.1999 - 04.2023
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Managed daily operations of showroom to enhance customer experience.
- Trained new employees on showroom processes and customer service techniques.
- Assisted customers with product selections and answered inquiries promptly.
- Coordinated product displays that highlighted features, enhancing customer engagement.
- Collaborated with sales team to align showroom offerings with customer needs.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Maintained customer database and tracked sales trends.
- Mentored staff in selling techniques, contributing to team exceeding sales goals.
- Coordinated showroom creation and setup of products for retail sales.
- Reviewed employee performance and provided feedback and coaching that improved overall performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Science - Interior Design
University of Minnesota
Minneapolis, MN05-1984
Skills
- Employee training and development
- Training material creation
- Showroom setup and displays
- Presentation skills
- Sales performance assessment
- Customer relationship management
- Customer engagement
- Industry analysis
- Team collaboration
- Effective communication
- Conflict resolution
- Organizational skills
- Self-motivation
- Professional demeanor
Timeline
Corporate Showroom Trainer
J H Larson Company
04.2023 - 05.2025
Showroom Manager
J H Larson Company
03.1999 - 04.2023
Bachelor of Science - Interior Design
University of Minnesota