Willaim Staples
Saint Paul
Summary
Experienced with advanced fabrication techniques essential for quality production. Utilizes welding, cutting, and shaping skills to meet project specifications and deadlines. Knowledge of safety protocols and precision tools, ensuring consistent and accurate outcomes.
Overview
3
3
years of professional experience
Work History
Rigging Fabricator
Total Tool Supply
10.2024 - Current
- Assemble and fabricate chain, hoists, and both synthetic wire rope assemblies with accuracy to fit customers needs.
- Quality check product to make sure that it was built to the customers specifications.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Was a leading member in working with another company to find and diagnose problems with their hoist assemblies
- Inspected equipment to verify safety and quality standards set by OSHA and rebuild them if needed.
- Consistently met project deadlines through diligent time management and task prioritization.
Online Fulfillment Coordinator
Fleet Farm
04.2023 - 09.2024
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Managed inventory levels for optimal stock availability, reducing backorders and ensuring timely product delivery.
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies between physical stock and database records.
- Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Customer Service Representative
Fleet Farm
02.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fleet Farm - 0 yrs 10 mos
Education
High School Diploma -
Saint Anne's Academy
White Bear Lake, MN06.2022
Skills
- Logistics Planning
- Shipping coordination
- Warehouse Operations
- Warehouse Safety
- Customer Service
- Equipment Operation
- Staff Scheduling
- Inventory Maintenance
- Willing to Learn
- Punctual and Reliable
- Friendly and Courteous
- Heavy Lifting
- Fabricating of wire rope, chain, and synthetic rope assemblies
Timeline
Rigging Fabricator
Total Tool Supply
10.2024 - Current
Online Fulfillment Coordinator
Fleet Farm
04.2023 - 09.2024
Customer Service Representative
Fleet Farm
02.2022 - 12.2022
High School Diploma -
Saint Anne's Academy
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