William G. Reed

• Utilized several lab products such as HPLC, Atomic Absorption Spectroscopy and Flame Photometer
• Operated on the following chemistries: Sodium Bicarbonate, OPA(Ortho-phthalaldehyde), Liquid Acid, Glutaraldehyde(Rapicide)
• Cooperated with a lab workers to complete lab testing on pre-dispense and final chemistries
• Managed a firm schedule to ensure each product was tested in a timely manner in tandem with fellow lab mates
• Organized and reviewed company documents with great precision and focus

• Provided tailored support to children with special needs in a classroom setting
• Supported kindergarten class through hands-on assistance, fostering a positive learning environment
• Organized and guided children in reading groups using SIPPS
• Created learning materials for teacher

• Maintained college campus ethernet system
• Replaced outdated loaner monitors and desktops for MAC and Windows on college campus
• Entered college dorms to repair electrical outlets

Resolved incidents and tickets using our Servicenow platform, ensuring timely support for users

• Collaborated with customers to efficiently resolve incidents and tickets, enhancing user satisfaction
• Assisted customers with technology or library materials
• Reset passphrases for students and alumni, facilitating access to essential resources
• Organized library books and materials using Library of Congress (LC) system