William Hammond
Saint Paul
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Program Assistant/Addiction and Mental Health
State of Minnesota/CARE Anoka
Anoka
09.2022 - Current
- Assisted organizational efforts by filing, entering data and answering phones.
- Participated in weekly team meetings to provide updates on individual progress and assist colleagues with any issues they may have encountered during their work.
- Assisted management with planning and logistics for program activities.
- Ensured compliance with organizational policies and procedures while administering programs.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Produced well-written, comprehensive reports in regard to client based activity.
Substance Abuse Technician Supervisor
Riverplace Counseling Centers
Anoka
07.2019 - 09.2022
- Participated in trainings related to evidence-based practices in order to stay current with best practices in the field of addiction treatment.
- Organized recreational activities for clients such as yoga classes or art therapy sessions.
- Maintained accurate client records and documented progress notes in accordance with agency policies and procedures.
- Facilitated educational groups focusing on topics such as relapse prevention, coping skills, anger management, and recovery planning.
- Performed administrative tasks such as scheduling appointments or filing paperwork.
- Provided individual and group counseling sessions to individuals with substance use disorders.
- Assisted clients in finding appropriate community resources such as housing programs or legal assistance.
- Collaborated with other members of the multidisciplinary team to ensure continuity of care for clients.
- Ensured that all clinical documentation was completed accurately and timely according to agency standards.
- Attended weekly staff meetings to discuss case updates, new developments in the field of addiction treatment.
Education
High School Diploma -
Columbus West High School
Columbus, OH06-1977
Skills
- data management
- report writing
- program planning
- client assessment
- policy compliance
- addiction treatment
Timeline
Program Assistant/Addiction and Mental Health
State of Minnesota/CARE Anoka
09.2022 - Current
Substance Abuse Technician Supervisor
Riverplace Counseling Centers
07.2019 - 09.2022
High School Diploma -
Columbus West High School
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