William Mather
Saint Paul
Summary
With a proven track record at the Transportation Security Administration (TSA), I excel in security operations and incident management, enhancing public safety through vigilant surveillance and effective communication. My leadership in coordinating security measures and responding to incidents demonstrates a commitment to regulatory compliance and a positive travel experience.
Overview
8
8
years of professional experience
Work History
Coordination Center Officer
Transportation Security Administration, TSA
03.2023 - Current
- Gathering information regarding equipment that needs maintenance and notifying the proper channels.
- Multitasking reports and prioritizing different incoming incidents that may occur.
- Receiving incoming calls for sick/leave and inputting them into a database.
- Reviewing reports from incidences that have occurred.
- Compiled hourly and daily reports to send to senior leadership.
Lead Transportation Security Officer
Transportation Security Administration, TSA
05.2019 - 03.2023
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Behavior Detection Officer
Transportation Security Administration, TSA
03.2018 - 05.2019
- Played an integral role in preventing potential incidents by accurately identifying high-risk individuals based on behavioral cues.
- Supported a safe travel environment through diligent monitoring of passengers for unusual behavior or potential threats.
- Utilized quick decision-making skills and sound judgment to act in accordance with policies, procedures and state statue.
- Promoted a positive customer experience while upholding strict security protocols during passenger interactions.
Transportation Security Officer
Transportation Security Administration, TSA
04.2017 - 03.2018
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Education
Associate of Applied Science - Music Business
Institute of Production And Recording
MinneapolisAssociate of Arts -
Saint Paul College
Saint Paul, MNSkills
- Security operations
- Incident management
- Regulatory compliance
- Public safety
- Surveillance monitoring
- Access control
- Report writing
- Communication skills
Timeline
Coordination Center Officer
Transportation Security Administration, TSA
03.2023 - Current
Lead Transportation Security Officer
Transportation Security Administration, TSA
05.2019 - 03.2023
Behavior Detection Officer
Transportation Security Administration, TSA
03.2018 - 05.2019
Transportation Security Officer
Transportation Security Administration, TSA
04.2017 - 03.2018
Associate of Applied Science - Music Business
Institute of Production And Recording
Associate of Arts -
Saint Paul College
Similar Profiles
Kevin Cerrato MedinaKevin Cerrato Medina
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Francesca BeckerFrancesca Becker
Program Analyst at Transportation Security Administration, TSAProgram Analyst at Transportation Security Administration, TSA
Tiffany RobbinsTiffany Robbins
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA