William Ricker
Rochester
Summary
Highly proactive manager with 3 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Moving into Practicum and Internship stage this year as I prepare to graduate with my MA in School Counseling. 4.0 Student who's quick on his feet and motivated to make a difference in the school where is planted.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
05.2019 - 08.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Manager / Server
The Tap House
06.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Master of Science - School Counseling
Regent University
Virginia Beach, VA05.2025
Bachelor of Science - Psychology / Counseling
University of Northwestern - St. Paul
Saint Paul, MN12.2017
Skills
- Counseling and therapy
- Conflict Resolution
- Program Support
- Data Collection
- Lesson Planning
- Career Planning
- Motivational Techniques
- Client Records Management
Accomplishments
Technology-savvy.
Runs a Smart Publishing business on the side for authors within the US.
2-time published Author.
Creator of the ERT Model (Expectation Reset Therapy)
Life Coach.
Guitarist.
Timeline
Restaurant Manager / Server
The Tap House
06.2021 - Current
Server
Texas Roadhouse
05.2019 - 08.2021
Master of Science - School Counseling
Regent University
Bachelor of Science - Psychology / Counseling
University of Northwestern - St. Paul
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