William Roach

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Worked with a team providing network and desktop support .

Trained Staff in basic windows operating desktop as well as Corel and Microsoft Office suites.

Processed Applications for State and Federal support services ( Medicaid,Foodstamps and Aid for dependent families .

Determined initial eligibility and maintained a caseload of hundreds of clients for ongoing eligibility including monitoring for fraud.

• Collected and analyzed personal and financial information to make appropriate determinations.
• Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
• Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
• Looked for signs of fraud and reported cases to fraud coordinator and investigators.
• Contributed to policy development efforts by participating in workgroups focused on improving service delivery strategies for low-income populations.
• Determined correct services and program resources for individual needs.
• Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
• Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
• Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.