William Ryan
St. Paul
Summary
Driven and coachable professional with a strong background in customer service and team collaboration. Passionate about learning and stepping into the sales industry with a positive, problem-solving mindset. Bilingual in Spanish and known for going above and beyond to create outstanding client experiences. Eager to contribute to a high-performing sales team and grow within a forward-thinking company like NetSPI.
Overview
11
11
years of professional experience
Work History
Customer Relations Representative
Rise and Shine Cleaning
06.2018 - Current
- Delivered personalized responses via email and phone to address customer inquiries and issues.
- Resolved service concerns efficiently and ensured a positive customer experience.
- Regularly exceeded daily performance and quality metrics.
Server
Fate Brewery
02.2022 - 06.2023
- Built positive rapport with customers to encourage repeat business and upsell menu items.
- Accurately communicated food orders to the kitchen and ensured customer needs were met.
- Provided a welcoming environment and professional service under pressure.
Direct Support Professional
Living Well Disability Services
12.2013 - 02.2021
- Supported clients with daily living tasks, transportation, and medication organization.
- Ensured the health, safety, and dignity of individuals with disabilities.
- Communicated effectively with clients, families, and staff to improve quality of care.
Education
Bachelor of Arts - Criminal Justice
University of Wisconsin
Eau Claire, WI12.2018
Skills
- Bilingual: Fluent in Spanish
- Effective Problem Solver
- Strong Communication & Listening Skills
- Adaptive to New Environments
- Customer-Centered Mindset
- Collaborative Team Player
- Natural Sales Ability
- Fast Learner, Open to Coaching
Languages
Spanish
Professional Working
Timeline
Server
Fate Brewery
02.2022 - 06.2023
Customer Relations Representative
Rise and Shine Cleaning
06.2018 - Current
Direct Support Professional
Living Well Disability Services
12.2013 - 02.2021
Bachelor of Arts - Criminal Justice
University of Wisconsin
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