William Ndorlehwillie Kpator
Minneapolis
Summary
Meticulous Human Services professional with demonstrated expertise in mental health operations and facilitating client activity redirection
Overview
21
21
years of professional experience
Work History
Shipping Clerk
Lifefitness
Ramsey
11.2025 - Current
- Operated various shipping tools and systems to ensure timely deliveries.
- Inspected packages for damage before dispatching to ensure quality control.
- Assisted in organizing warehouse space for optimal shipping workflow.
- Collaborated with team members to streamline shipping processes and improve efficiency.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
CDL A OTR Driver
Easy&Quick Trans
Schaumburg
03.2020 - 08.2022
- Conducted pre-trip and post-trip inspections for vehicle safety compliance.
- Operated Class A trucks on long-haul routes across multiple states.
- Communicated effectively with dispatch regarding route changes and delivery schedules.
- Delivered freight to various locations while ensuring timely arrivals.
- Adhered to company policies for safe driving practices and customer service standards.
- Ensured timely arrival at customer locations by following designated routes and adhering to scheduled delivery times.
Frachand &Equipment Operator II
C&J Energy Services
Midland
02.2017 - 02.2019
- Cleared job site hazards to maintain a safe working environment.
- Evaluated equipment operation using standardized checklists.
- Operated frac spread equipment, including blenders, hydration units, and chemical tanks.
- Identified potential problems before they became critical issues during the job execution phase.
- Followed established procedures for safe handling of hazardous materials on location.
- Performed wellsite operations including fluid transfer activities and data collection.
Service Technician
Weir Specialty Pumps
Williston
02.2014 - 02.2017
- Conducted troubleshooting and repairs on equipment to ensure optimal performance.
- Provided technical support to customers regarding product operation and maintenance.
- Documented service reports detailing repairs and maintenance activities performed.
- Trained junior technicians on safe handling of pumps and equipment.
- Ensured compliance with safety regulations during all service operations.
- Diagnosed problems and determined solutions for various customer issues.
Therapeutic Support Staff
Delta T Group
Bryn Mawr
05.2009 - 09.2013
- Provided direct support to individuals with behavioral and emotional challenges.
- Assisted in implementing therapeutic plans tailored to individual needs.
- Collaborated with multidisciplinary teams to ensure comprehensive care.
- Monitored client progress and documented behavioral observations accurately.
- Engaged clients in activities promoting social skills and emotional regulation.
- Supported crisis intervention strategies during challenging situations effectively.
- Facilitated communication between clients, families, and treatment providers regularly.
- Educated families on coping strategies and resources available for support.
- Adhered to strict confidentiality policies when discussing sensitive information about clients or their families.
- Implemented crisis intervention techniques when needed to de-escalate disruptive behaviors.
- Facilitated recreational activities such as art projects, games, sports, or music to encourage teamwork and build relationships between peers.
Direct Care Support Staff
Northwestern Human Services
Brookhaven
07.2005 - 08.2012
- Provided assistance to clients in daily living activities and personal care.
- Maintained a safe and welcoming environment for clients and staff.
- Collaborated with team members to support client needs effectively.
- Documented client progress and reported changes to supervisors timely.
- Assisted in the implementation of care plans for individual clients.
- Participated in training sessions to enhance skills and knowledge regularly.
- Communicated effectively with clients, families, and healthcare professionals.
Education
Bachelor of Science - Organizational Dynamics/Behavior Science
Wilmington University
New Castle, DE05-2010
Secondary Education/General Studies
AME Zion Academy
Monrovia, Liberia 11-1993
High School Diploma -
AME Zion Academy
Monrovia, Liberia03-1993
Skills
- Shipping operations
- Quality control
- Package inspection
- Labeling accuracy
- Workflow optimization
- Route planning
Timeline
Shipping Clerk
Lifefitness
11.2025 - Current
CDL A OTR Driver
Easy&Quick Trans
03.2020 - 08.2022
Frachand &Equipment Operator II
C&J Energy Services
02.2017 - 02.2019
Service Technician
Weir Specialty Pumps
02.2014 - 02.2017
Therapeutic Support Staff
Delta T Group
05.2009 - 09.2013
Direct Care Support Staff
Northwestern Human Services
07.2005 - 08.2012
Bachelor of Science - Organizational Dynamics/Behavior Science
Wilmington University
Secondary Education/General Studies
AME Zion Academy
High School Diploma -
AME Zion Academy