Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Winona RedDay

Bemidji

Summary

As a dedicated and results-driven business management professional, I draw on my Indigenous values of respect, resilience, and community to drive success. With excellent communication and problem-solving skills, I excel in collaborative environments and consistently deliver results, analyzing complex challenges and developing innovative solutions. Through my personal journey of growth and recovery, I've developed a strong sense of self-awareness that informs my leadership approach and commitment to teamwork. I thrive in settings where creativity and a sense of humor drive our mission, and I'm committed to making a positive impact in my community. CPR certified and driven to achieve exceptional outcomes, I'm passionate about serving others and making a meaningful difference. Let's build a brighter future together.

Overview

17
17
years of professional experience

Work History

Parts Sales Manager

AutoZone
06.2023 - 01.2024
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.

Youth Outpatient Counselor Trainee

Leech Lake Band of Ojibwe
07.2019 - 11.2019
  • Increased client satisfaction by consistently maintaining open lines of communication and providing empathetic, non-judgmental support throughout the therapeutic process.
  • Evaluated the effectiveness of treatment interventions by monitoring client progress and adjusting plans as needed to ensure optimal outcomes.
  • Promoted a safe and welcoming environment within group therapy sessions, fostering open dialogue and peer-to-peer support among participants.
  • Supported families of clients by offering guidance, resources, and referrals to help them better understand addiction and mental health issues affecting their loved ones.
  • Facilitated psychoeducational groups on topics such as coping skills development, stress management, relationship building, or substance abuse prevention strategies for at-risk populations.
  • Conducted thorough intake assessments to accurately identify client needs and determine appropriate level of care required for optimal outcomes.
  • Streamlined case management processes by maintaining accurate and up-to-date records of client progress, assessments, and treatment recommendations.
  • Assisted clients in identifying personal goals for recovery and developing actionable steps toward achieving those objectives.
  • Maintained strict confidentiality and adherence to ethical guidelines when working with clients, respecting individual privacy rights while ensuring appropriate communication with necessary parties.
  • Learned new materials, processes, and programs quickly.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.

Front Desk Secretary

Leech Lake Band of Ojibwe
06.2018 - 11.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contributed to increased client retention through exceptional customer service skills during initial contact at the front desk.
  • Ensured timely delivery of mail packages within the office by sorting and distributing incoming shipments according to departmental guidelines.
  • Promoted a positive work environment through efficient task completion for both individual responsibilities and collaborative efforts with colleagues.
  • Enhanced staff productivity by proactively offering administrative support to colleagues as needed during busy periods or absences.
  • Served as a reliable resource for company information, directing both internal staff and external visitors to the appropriate personnel or resources when needed.
  • Facilitated positive client interactions with professional telephone etiquette and prompt assistance in addressing their needs.
  • Boosted workplace efficiency by organizing and maintaining a clean, welcoming reception area for guests and employees.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Blackjack Dealer

Leech Lake Gaming
04.2010 - 04.2014
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled cash out and buy in transactions each night.
  • Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
  • Inspected, shuffled, and delivered cards to guests in play at gaming table.
  • Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
  • Dealt cards and winnings to customers.
  • Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Learned and followed company procedures to maintain consistency and standards.
  • Complemented player numbers to reach minimum levels for play of different games.

Security Guard

Leech Lake Gaming
01.2010 - 08.2010
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.

Administrative Secretary

Leech Lake Gaming
01.2008 - 01.2010
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Enabled timely report generation by efficiently handling data entry tasks.
  • Supported project management activities, contributing to timely completion of initiatives.
  • Developed comprehensive onboarding process for new employees to accelerate their acclimatization.

Restaurant Hostess

Leech Lake Gaming
04.2007 - 08.2007
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

Associate of Arts - Business Management

Leech Lake Tribal College
Cass Lake, MN
05-2016

Skills

  • Industry networking
  • Improving customer satisfaction
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Client relations
  • Professionalism
  • Presentations and public speaking

Affiliations

  • Bemidji First Assembly of God

Timeline

Parts Sales Manager

AutoZone
06.2023 - 01.2024

Youth Outpatient Counselor Trainee

Leech Lake Band of Ojibwe
07.2019 - 11.2019

Front Desk Secretary

Leech Lake Band of Ojibwe
06.2018 - 11.2019

Blackjack Dealer

Leech Lake Gaming
04.2010 - 04.2014

Security Guard

Leech Lake Gaming
01.2010 - 08.2010

Administrative Secretary

Leech Lake Gaming
01.2008 - 01.2010

Restaurant Hostess

Leech Lake Gaming
04.2007 - 08.2007

Associate of Arts - Business Management

Leech Lake Tribal College

Similar Profiles

CREATE PROFILE
Winona RedDay