Xay Yang
Coon Rapids
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Ling Family Dentistry
12.2021 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Greeted and assisted patients with check-in procedures.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Assisted with insurance verification, ensuring accurate billing and minimizing claim denials.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Input insurance and patient payment maintaining accurate accounts
Operations Processor
Wells Fargo
05.2022 - 01.2024
- Receive, log, batch, and distribute work loads using mail sorter.
- Support data entry department with complex keying, data matching, and processing of payment
- Processed high volumes of transactions accurately and efficiently to meet operational targets.
- Collaborated with cross-functional teams to streamline workflows and improve process efficiency.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
3rd Shift Sanitizer
Aveda
11.2021 - 05.2022
- Perform cleaning functions for all filling machine parts that can be transported by cart to the sanitation room.
- Clean process hoses with CIP systems or manually.
- Operated sanitation equipment effectively to ensure efficient cleaning processes throughout the facility.
- General cleaning of secondary containers such as buckets, drums, and utensils.
- Inspect clean portable storage tanks, phase tanks, pumps, hoses, filling machine parts, and secondary containers.
- Conduct swabbing of sanitized equipment for micro lab validation.
Administrative Account Manager
Fresh Strategies
09.2019 - 11.2021
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Run inventory and sales history reports and order verification
- Input ePromos for weekly ads
- Works closely with buyers on orders, projections, shipping, and price changes
- Assisted management and sales team
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Service and Engagement Lead
Target
03.2019 - 08.2019
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction, and service recovery
- Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
- Lead a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring my team understands and feel supported to make things right for the guest
- Assess the front of the store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
- Close knowledge and skill gaps through training and experiences
- Key carrier to open/close store
Human Resources Expert
Target
07.2018 - 03.2019
- Knowledge of store goals and trends with the guest and team that are impacting and driving business results
- Work with HR leader to anticipate and address specific talent and staffing needs for each area of the business
- Execute intentional recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve the guest
- Expert resource for scheduling systems and pay practices
- Act as an open door by listening to team members and collaborating with appropriate leaders to take action as needed
- Deliver on all Human Resources operational and cyclical programs
- Support the training needs of my store’s sales force and be an advocate for continuous learning
District Manager/Advisor
Quik Stop Markets, Inc.
10.2018 - 05.2018
- Travel to store locations and lead store management in the planning, implementation and execution of merchandising and operations initiative
- Oversee that all stores are providing customer service that meets or exceeds company standards and customer expectations
- Maintain high standards of store image ensuring that all stores are clean, well-stocked and ready for business
- Oversee that all assigned stores operate within the established inventory levels, salary budgets (and other control lines), and gross profit margins to achieve maximum profitability
- Accountable for building store sales and gross profits through implementation of corporate merchandising policies, procedures and programs
- Partner with Human Resources to recruit, hire, train, develop and evaluate store management and store associates
- Supervise and coach direct reports in the performance of their duties; completes performance reviews and provides feedback and development opportunities to direct reports
- Directed operational strategies to enhance customer satisfaction and streamline store performance.
- Managed district budgets, ensuring alignment with corporate financial objectives and cost-control measures.
- Implemented training programs for staff, improving team efficiency and service quality across multiple locations.
- Oversaw inventory management systems, optimizing stock levels to reduce waste and improve turnover rates.
- Analyzed sales data to identify trends, driving targeted marketing initiatives that increased foot traffic.
- Collaborated with cross-functional teams to develop new merchandising strategies that enhanced product visibility.
HR Coordinator
Quik Stop Markets, Inc.
02.2016 - 10.2018
- Assist with the recruiting process of new associates, including the selection and hiring process
- Coordinated recruitment processes, enhancing candidate experience and reducing time-to-fill positions.
- Implemented onboarding programs, improving employee retention and engagement levels.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Collaborated with management to resolve employee relations issues, ensuring positive workplace environment.
- Ensure personnel files are maintained according to company guidelines.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
High School Diploma -
Modesto High School
Modesto, CA, United States01-2001
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Customer service
- Attention to detail
- Organizational skills
- Patient relations
- Proficient in Microsoft Word, Excel, and Outlook
- Critical thinking skills
- Reliability and dedication
- Resolving problems
- Punctual and hardworking
Accomplishments
- Used Microsoft Excel to develop new and inactivated patient tracking spreadsheets.
- Reduced outstanding claims by 30%
Timeline
Operations Processor
Wells Fargo
05.2022 - 01.2024
Patient Coordinator
Ling Family Dentistry
12.2021 - Current
3rd Shift Sanitizer
Aveda
11.2021 - 05.2022
Administrative Account Manager
Fresh Strategies
09.2019 - 11.2021
Service and Engagement Lead
Target
03.2019 - 08.2019
District Manager/Advisor
Quik Stop Markets, Inc.
10.2018 - 05.2018
Human Resources Expert
Target
07.2018 - 03.2019
HR Coordinator
Quik Stop Markets, Inc.
02.2016 - 10.2018
High School Diploma -
Modesto High School