Xiong Mee Vang
Oakdale
Summary
Results-driven professional with a background in patient care coordination and customer service. Skilled in appointment scheduling and managing sensitive information, committed to improving patient engagement and satisfaction in healthcare settings.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Dental Associates of St. Paul
Saint Paul, MN
08.2023 - Current
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Assisted in developing patient communication strategies to improve engagement and satisfaction.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated scheduling appointments using Open Dental to maximize healthcare providers' availability and patient convenience.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Customer Service Representative
Allina Health
Minneapolis, MN
12.2021 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed patient scheduling using electronic health record systems to optimize service delivery.
- Educated patients on healthcare services, enhancing understanding of available resources.
- Collaborated with interdisciplinary teams to improve patient satisfaction scores.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Builder 2
Boston Scientific
Arden Hills, MN
11.2020 - 11.2021
- Constructed and assembled medical devices in compliance with quality standards.
- Operated machinery and tools for precise fabrication of components.
- Collaborated with team members to optimize workflow efficiency on production line.
- Maintained clean and organized work environment to ensure safety protocols.
- Documented daily production activities to support inventory management efforts.
CNC Machine Operator
Wilbert Plastics
White Bear Lake, MN
10.2018 - 04.2020
- Operated CNC machines to produce precision plastic components.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Collaborated with team members to troubleshoot operational issues effectively.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Assisted in training new operators on equipment and safety protocols.
Education
High School Diploma -
Central High School
Saint Paul06-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Scheduling
- New hire training
- Microsoft Excel
- Customer relationship management (CRM)
Timeline
Patient Care Coordinator
Dental Associates of St. Paul
08.2023 - Current
Customer Service Representative
Allina Health
12.2021 - 12.2023
Builder 2
Boston Scientific
11.2020 - 11.2021
CNC Machine Operator
Wilbert Plastics
10.2018 - 04.2020
High School Diploma -
Central High School