Yailla Gonzalez Colon
Minneapolis,Minneapolis
Summary
Dedicated professional with a track record of enhancing customer satisfaction at Minnesota Made Hockey and nurturing environments for children under the care of Clariza Taylor and Geadilee Verdeja. Excelled in time management and customer service, significantly improving engagement and operational efficiency. Demonstrates exceptional problem-solving abilities and reliability, ensuring a positive and safe atmosphere. Friendly and reliable with positive attitude and strong interpersonal skills. Possesses knowledge of handling cash transactions and maintaining clean and organized work area. Committed to enhancing guest experience and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Concessions Cashier
Minnesota Made Hockey
10.2023 - 05.2024
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Trained 3 new employees and volunteers to operate cash register and properly prepare food.
Family Babysitter
Clariza Taylor
07.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Led indoor and outdoor activities to entertain and occupy children.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
Family Babysitter
Geadilee Verdeja
07.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree - High School
MTS Secondary School
Minneapolis, MN06-2027
Skills
- Time management
- Problem-solving
- Following directions
- Critical thinking
- Reliability
- Infant care experience
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Timeline
Concessions Cashier
Minnesota Made Hockey
10.2023 - 05.2024
Family Babysitter
Clariza Taylor
07.2022 - Current
Family Babysitter
Geadilee Verdeja
07.2022 - Current
No Degree - High School
MTS Secondary School
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