YeKaterina Hawes
Carlos
Summary
Dynamic Patient Access Representative with a proven track record at Alomere Health, excelling in insurance verification and patient registration. Demonstrated strong empathy and problem-solving skills, enhancing patient experiences and streamlining processes. Committed to quality assurance and team collaboration, ensuring compliance with HIPAA regulations while fostering positive relationships with patients.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Alomere Health
06.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed incoming calls, providing information and support to patients regarding appointments and insurance inquiries.
- Assisted in verifying patient insurance eligibility, improving overall efficiency of the access process.
- Collaborated with medical staff to coordinate patient scheduling, enhancing workflow and reducing wait times.
- Grabbed ambulances and answered calls from dispatch and Law.
- Filled out ambulance reports.
- Gather bedside signatures and explain each one to the patient.
Barber
Sport Clips
09.2023 - 06.2025
- Executed precision haircuts and grooming services, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to ensure a safe and welcoming environment.
- Collaborated with team members to streamline service delivery and improve overall client experience.
- Assisted in training new barbers on techniques, tools, and customer service practices.
- Utilized product knowledge to recommend suitable hair care products, boosting retail sales.
Barista
Caribou Coffee
07.2022 - 08.2023
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers in selecting products, enhancing overall customer experience.
- Operated espresso machines and brewing equipment with precision and efficiency.
- Collaborated with team to streamline workflow, improving speed of service during peak hours.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Resolved customer complaints effectively, fostering loyalty and satisfaction among patrons.
Sales Associate
Zumiez
06.2022 - 01.2023
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained store presentation standards, ensuring merchandise was organized and visually appealing.
- Processed transactions accurately using point-of-sale systems, contributing to efficient operations.
- Collaborated with team members to achieve sales goals and promote seasonal promotions.
- Resolved customer inquiries and concerns promptly, improving customer satisfaction rates.
Barista
Starbucks, Barista
06.2021 - 05.2022
- Developed seasonal drink recipes to attract and retain customer interest.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
Target
06.2020 - 06.2021
- Provided training and support to new associates, fostering a knowledgeable team environment.
- Analyzed inventory levels and assisted in restocking efforts to maintain optimal product availability.
- Engaged with customers through effective communication, building lasting relationships for repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hostess Busser
Resturant
09.2019 - 07.2020
- Greeted and seated guests, ensuring optimal dining experience and waitlist management.
- Managed reservation system, optimizing seating arrangements for efficiency during peak hours.
- Trained new staff on hostess duties, fostering team collaboration and improving service consistency.
- Handled guest inquiries and complaints professionally, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of front-of-house areas, contributing to welcoming environment.
- Developed strong relationships with regular customers, increasing repeat visits through personalized service.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Arts - Cosmetology
Model College of Hair Design
Saint Cloud, MN09-2023
High School Diploma -
Alexandria Area High School
Alexandria, MN06-2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Insurance billing
- Conflict resolution
- Payment processing
- Team leadership
- Verbal and written communication
- Electronic health records
- Policy understanding
- Health insurance knowledge
Timeline
Patient Access Representative
Alomere Health
06.2025 - Current
Barber
Sport Clips
09.2023 - 06.2025
Barista
Caribou Coffee
07.2022 - 08.2023
Sales Associate
Zumiez
06.2022 - 01.2023
Barista
Starbucks, Barista
06.2021 - 05.2022
Sales Associate
Target
06.2020 - 06.2021
Hostess Busser
Resturant
09.2019 - 07.2020
Associate of Arts - Cosmetology
Model College of Hair Design
High School Diploma -
Alexandria Area High School