Yoselin Diaz
Roseville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Dependable, trust worthy, and devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier and Receptionist
Maplewood Toyota
09.2024 - Current
- Greeted customers in a friendly and courteous manner.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Handled cash transactions accurately according to established policies and procedures.
- Communicated effectively with team members to ensure smooth workflow throughout the day.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled assignments independently with good judgement and critical thinking skills.
Key Holder
Outback Steakhouse
06.2020 - 05.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly
- Streamlined opening and closing procedures as integral member of store staff
- Managed customer needs and delegated tasks to employees for optimal coverage
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust
- Mentored junior staff members, helping them develop their skills to advance within the company successfully
Hostess
Outback Steakhouse
03.2016 - 06.2020
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Monitored seating area and checked restrooms regularly to keep spotless
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences
- Enhanced customer experiences by efficiently managing reservations and seating arrangements
- Reduced wait times for guests by effectively coordinating with other team members during peak hours
- Used cash registers and credit card machines to cash out customers
Education
High School -
Roseville Area High School
Roseville, MN06-2016
Skills
- Customer Service
- Cash Handling
- Hospitality services
- Credit and cash payments
- Employee Training
- POS Terminal Operation
- Store Reset and Recovery
- Problem Anticipation and Resolution
- Fluent in Spanish
- Drawer balancing
Volunteer Experience
Make a Difference Day, 10/01/15, Roseville, Roseville, MN, Walked around Roseville neighborhood collecting canned food for the Food Shelf.
Extracurricular Activities
Latino Club, 2012 - 2014, Roseville Area High School, Gathered with other Latinos and Hispanics once per week to discuss and learn about Latin culture. Summer Finances Program, 06/22/15 - 06/26/15, St. Paul, St. Paul, MN, One week finance program at the U of M campus for high school students. Learned about financing college, living independently, and how to manage your money. First Step Summer Program, 06/15/15 - 06/18/15, St. Paul, St. Paul, MN, College readiness program for women of color. Helped improve my knowledge and confidence about going to college. Spent four days on St. Catherine campus participating in a variety of team-building activities. College Possible, 09/01/14 - Present, Roseville Area High School, Participated in college readiness program, twice a week after school. Prepared for ACT and learned about college application process.
Honorsandawards
Student of the Trimester, Roseville Area High School, 11/01/15, Awarded for excelling in Psychology and Sociology courses.
Certification
Certified Food Protection Manager
Languages
Spanish
Native or Bilingual
Timeline
Cashier and Receptionist
Maplewood Toyota
09.2024 - Current
Key Holder
Outback Steakhouse
06.2020 - 05.2025
Hostess
Outback Steakhouse
03.2016 - 06.2020
High School -
Roseville Area High School
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