Yousif AL Hayali
Andover,MN
Overview
3
3
years of professional experience
Work History
Crewmember
Aldi
07.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Crew Member
Canes Chicken Fingers
11.2023 - 06.2024
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
Digital Personal Shopper
Walmart
06.2022 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Fridley Senior High School
06.2023
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Basic math
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Crewmember
Aldi
07.2024 - 02.2025
Restaurant Crew Member
Canes Chicken Fingers
11.2023 - 06.2024
Digital Personal Shopper
Walmart
06.2022 - 01.2023
High School Diploma -
Fridley Senior High School