Yousif AL Hayali

Andover,MN

Overview

years of professional experience

Aldi

Blaine, MN

07.2024 - 02.2025

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Monitored customers for signs of security concerns and escalated issues to management.
Recommended complementary purchases to customers, increasing revenue.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.

Canes Chicken Fingers

Coon Rapids, MN

11.2023 - 06.2024

Worked well with teammates and accepted coaching from management team.
Supported management in training new crew members, leading to improved performance and faster onboarding.
Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Kept food preparation area, equipment, and utensils clean and sanitary.
Worked front counter, drive-thru and other areas.
Utilized POS system to receive and process food and beverage orders.
Processed customer payments and balanced cash drawers.

Walmart

Andover, MN

06.2022 - 01.2023

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Fridley Senior High School

06.2023

Arabic

Native or Bilingual

English