Key Holder/Manager
Torrid
Woodbury
2026.03 - Current
- Managed daily store operations and ensured team alignment in company standards and goal oriented achievements for the team.
- Trained and supervised staff to enhance store revenue, customer service skills, and product knowledge.
- Supported store manager in interviewing, hiring, and training new keyholder staff and sales associates in customer service, stocking, and in-store promotions linked to online marketing initiatives.
- Collaborated with management to determine key tasks and delegate to staff members.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Executed bank deposits and performed cash exchanges at Wells Fargo while adhering to established procedures.
- Addressed customer inquiries and resolved complaints to uphold satisfaction levels and foster loyalty.