Yumnam Bidayson singh
Sale's Executive
Thoubal
Summary
Dynamic operations manager with a proven track record at Icici Prudential Life Insurance Agency, excelling in staff scheduling and medication monitoring. Recognized for enhancing team performance and customer satisfaction through effective mentoring and conflict resolution. Committed to optimizing processes and fostering a collaborative work environment.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Unit Manager
Icici Prudential Life Insurance Agency
06.2024 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Online Shopping Manager
Rymshop Mega Mart, Radiantpoint (OPC) Pvt. Ltd.
11.2019 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Courier-Manager INcharge
Rymshop Mega Mart, Radiantpoint (OPC) Pvt. Ltd.
01.2018 - 11.2019
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
Field Assistant
Radiantpoint (OPC) Pvt. Ltd.
09.2017 - 01.2018
- Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
- Synthesized data and submitted into reports for further research and analysis.
- Developed technical skills related to specialized equipment or software necessary for the accurate collection, processing, and analysis of field data.
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
Education
Bachelor of Arts - Political Science (HONS.)
Thoubal College
Thoubal, India 04.2001 -
Skills
Operations management
Supply management
Staff scheduling
Records maintenance
Staff development
Goal setting
Self motivation
Risk management
Data analysis
Additional Information
I hereby state that all the information noted above is accurate to the best of my beliefs and take full responsibility for the correctness of the information.
Timeline
Unit Manager
Icici Prudential Life Insurance Agency
06.2024 - Current
Online Shopping Manager
Rymshop Mega Mart, Radiantpoint (OPC) Pvt. Ltd.
11.2019 - 05.2023
Courier-Manager INcharge
Rymshop Mega Mart, Radiantpoint (OPC) Pvt. Ltd.
01.2018 - 11.2019
Field Assistant
Radiantpoint (OPC) Pvt. Ltd.
09.2017 - 01.2018
Bachelor of Arts - Political Science (HONS.)
Thoubal College
04.2001 -
Similar Profiles
Mira BhatlaMira Bhatla
Customer Service Executive at ICICI Prudential Life InsuranceCustomer Service Executive at ICICI Prudential Life Insurance
ANURAG RAMPALANURAG RAMPAL
Agency Manager at ICICI PRUDENTIAL LIFE INSURANCEAgency Manager at ICICI PRUDENTIAL LIFE INSURANCE
ADITYA RAJADITYA RAJ
Buisness Development Manager at ICICI Prudential Life Insurance CompanyBuisness Development Manager at ICICI Prudential Life Insurance Company
Maibam Rabichandra SinghMaibam Rabichandra Singh
Sales Staff Member at Barun MarketingSales Staff Member at Barun Marketing
BEBIKEN WAIKHOMBEBIKEN WAIKHOM
Chemistry Teacher at High School StudentsChemistry Teacher at High School Students