Yussuf Hussein
Minneapolis
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Trained Physician Assistant with over 15 years experience in primary health care field.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Twincare Dental Clinic
Minneapolis
10.2024 - Current
- Greeted patients warmly upon arrival at the dental clinic.
- Scheduled appointments efficiently using clinic management software.
- Managed patient records with attention to confidentiality and accuracy.
- Answered phone calls promptly, addressing inquiries and concerns.
- Processed patient payments and verified insurance information accurately.
- Coordinated with team members to ensure smooth clinic operations.
- Assisted dental staff by preparing treatment rooms for procedures.
- Maintained a clean and organized reception area for patient comfort.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Sending referrals to specialists clinics.
Psych Associate
Priority Care Homes
Eagan
03.2025 - 10.2025
- Assisted in daily operations of residential care facilities.
- Coordinated scheduling for staff and resident activities.
- Managed communication between residents, families, and healthcare providers.
- Supported implementation of care plans for individual residents.
- Maintained accurate documentation of resident needs and services provided.
- Trained new staff on procedures and best practices in care delivery.
- Ensured compliance with regulatory standards for quality care services.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Assisted patients with activities of daily living.
- Evaluation and documentation of patient’s progress.
- Redirecting negative behaviors and helping patients regain and improve coping abilities to prevent further disability.
Clinical Officer
Kenya Red. Cross Society
Arabi
Clinical Officer
International Rescue Committee, IRC
Arabi
Education
Clinical Medicine And Surgery - Clinical Medicine
Egerton University
Nakuru, Kenya 08.2002 - 08.2006
Skills
- Patient record management
- Care plan implementation
- Regulatory compliance
- Customer service
- Team coordination
- Communication skills
- Data entry accuracy
- Staff training
- Problem resolution
- Attention to detail
- Relationship building
- Organizational skills
- Time management
- Patient diagnoses and management
Languages
English
Full Professional
Certification
- Licensed Physician Assistant- Clinical Officers Counsel- Kenya
Accomplishments
- Award winning for community diagnoses and out reach programs during my field attachment experience in 2004 with Ministry of Health, Mbale rural provincial health center in Vihiga county- Kenya.
- Clinical Officer lead in primary health care in 2009 with International Rescue Committee-IRC Dadaab refugee camps in Kenya.
Affiliations
- Community service
- Patients care and management
- Conflict resolution
- Self improvement and learning
- Sports and Socializing
References
References available upon request.
Obstetric emergencies short course - Liverpool School of Tropical Medicine
- Obstetrics emergencies in large populations short course - Liverpool school of Tropical Medicine 2015
- Primary health care management course- Kenya School of Management 2014
Timeline
Psych Associate
Priority Care Homes
03.2025 - 10.2025
Front Desk Receptionist
Twincare Dental Clinic
10.2024 - Current
Clinical Medicine And Surgery - Clinical Medicine
Egerton University
08.2002 - 08.2006
Clinical Officer
Kenya Red. Cross Society
Clinical Officer
International Rescue Committee, IRC