Yvette La Croix
Rosemount
Summary
Experienced property manager with a 38-year proven track record in creating and maintaining exceptional tenant communities. Comprehensive knowledge of all facets of property management, including daily operations, maintenance, marketing, and leasing. Skilled in building strong relationships with tenants and overseeing staff development and supervision. Committed to upholding compliance with relevant policies and regulations for smooth property functioning.
Overview
12
12
years of professional experience
Work History
Community Manager
Priderock Capitol LLC
Burnsville, MN
09.2023 - 08.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Community Manager
Gaughan Companies
Shakopee, MN
01.2023 - 09.2023
- Manage new development in Shakopee 170 units.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Area Manager
Birge and Held
Burnsville, MN
04.2022 - 01.2023
- Managed 320 apartment homes and 50 townhomes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Roving Community Manager
Halverson and Blaiser Group
Minneapolis/St. Paul Area
01.2022 - 04.2022
- Covering where they are short staffed.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
Community Manager
Monument Real Estates Services
Eagan, MN
07.2021 - 01.2022
- Managed three market rate properties 263 units
- Overseeing all day-to-day operations.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
Community Manager
Steven Scott
New Hope, MN
03.2021 - 07.2021
- Managed three sections 42 properties 274 units
- Overseeing all day-to-day operations.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Senior Manager of Operations
Calibrate Property Management
Minneapolis, Saint Louis Park, Woodbury, Eagan, MN
12.2012 - 03.2021
- Oversee multiple properties
- Help manage on-site Managers, Maintenance staff
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payments and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Act as liaisons between on-site managers or tenants and owners
- Manage with overseeing operations, maintenance, administration, and improvement of residential properties
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Confer regularly with community association members to ensure their needs are being met
- Determine and certify the eligibility of prospective tenants, following government regulations
- Direct, coordinate the activities of staff and contract personnel and evaluate their performance
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations
- Solicit, analyze bids from contractors for repairs, renovations, and maintenance
- Prepare, administer contracts for provision of property services such as cleaning maintenance, and security services.
Education
High School Diploma -
Roosevelt High School
Minneapolis, MNSkills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Staff Training
- Employee Performance Management
- Proficient in Yardi, CRM, Rent Cafe
- Vendor Management
References
References upon request
Timeline
Community Manager
Priderock Capitol LLC
09.2023 - 08.2024
Community Manager
Gaughan Companies
01.2023 - 09.2023
Area Manager
Birge and Held
04.2022 - 01.2023
Roving Community Manager
Halverson and Blaiser Group
01.2022 - 04.2022
Community Manager
Monument Real Estates Services
07.2021 - 01.2022
Community Manager
Steven Scott
03.2021 - 07.2021
Senior Manager of Operations
Calibrate Property Management
12.2012 - 03.2021
High School Diploma -
Roosevelt High School