Zachary Ray
Minneapolis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Environmental Scientist
State of Utah
2024.05 - 2026.05
- Providing support for the department by ensuring environmental compliance in stormwater pollution prevention. Training staff and contractors on best practices. Consulting across governmental agencies to improve processes. Coordinate and oversee illicit discharge cleanup and remediation.
Assistant Manager / Sales Consultant
Enterprise Mobility
2022.08 - 2024.05
- Provided exceptional customer service. Upheld the values of the company. Managed a team of 7 employees. Communicated both orally and in writing in professional, concise language. Negotiated with customers in sales. Persuaded customers to purchase additional products.
Multi-Subject Teacher
Cache County School District
2021.07 - 2022.06
- Created reporting systems for classroom management, including utilizing over 5 different data aggregation sites daily. Delivered curricula in Debate, French, and Geography. Adapted learning goals for individual students.
Emergency Dispatcher
Utah Transit Authority
2020.08 - 2021.07
- De-escalated emergencies, dispatched officers to locations across all transit services, managed complex scenarios using multiple systems and technologies, and maintained strict compliance with federal, state, and local guidelines and procedures.
Education
Master of Social Work -
Louisiana State University
2028-08
Bachelor of Science - Geography
University of Utah
Salt Lake City, UT2020-04
Skills
- Customer service
- Active listening
- Problem resolution
- Microsoft Office Suite
- Staff training
- Lesson planning
- Technology integration
- Data analysis
AWARDS
National Champion in After Dinner Speaking, National Forensics Festival Apr 2020, International Runner-Up in After Dinner Speaking, International Forensics Association Mar 2019
Timeline
Environmental Scientist
State of Utah
2024.05 - 2026.05
Assistant Manager / Sales Consultant
Enterprise Mobility
2022.08 - 2024.05
Multi-Subject Teacher
Cache County School District
2021.07 - 2022.06
Emergency Dispatcher
Utah Transit Authority
2020.08 - 2021.07
Master of Social Work -
Louisiana State University
Bachelor of Science - Geography
University of Utah