Zachary Crowley
St Louis Park,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
Lino Lakes Police Department
03.2025 - 05.2025
- Answered emergency calls for help from citizens and business owners.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Police Cadet
Lino Lakes Police Department
10.2024 - 03.2025
- Attended Police Training at Hennepin Technical College and received a certification in law enforcement. Participated in ride alongs and department activities when not in school.
Sales Development Representative
Arctic Wolf
12.2023 - 09.2024
- Built and managed an accurate sales pipeline to maintain a high volume of activity.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly and annual sales targets. 110% Ramp Q32024 132% Q42024
Sales Development Representative
Thomson Reuters
08.2021 - 11.2023
- Software and research sales for tax and accounting products.
- Worked closely with territory managers and account executives to develop targeted lists, call strategies, and messaging to drive up opportunities for new business.
- Profiling potential prospects via predetermined criteria.
- Recorded all communication and activity in CRM/Salesforce.
- Secured Meetings for Sales Representatives.
- Took leadership opportunities to train new hires.
Business Analyst
Virtual Service Operations
01.2021 - 07.2021
- Talk to unemployment claimants over the phone and help identify and solve claim issues.
- Worked remotely from Minnesota, expected to work independently.
- Communicated with other agents and work associates through Slack software suite.
- Track calls and issues with excel and Microsoft suite.
- Understand inner workings of the Department of Labor unemployment insurance system.
- Customer service, helped many claimants throughout the day.
Repair Technician
Safelite
05.2018 - 08.2019
- Make repairs on rock chips and other small damage on customer vehicles.
- Work independently and without supervision for majority of the day.
- Drive company vehicles safely around the twin cities to make repairs.
- Stay on schedule and keep company vehicles clean and up to glass and chemical safety standards.
- Talk to many customers throughout the day and ensure their window is safe and secure.
Education
Certificate - Law Enforcement
Hennepin Technical College
Minneapolis, MN03-2025
BA - Psychology
University of Minnesota
Minneapolis05.2021
High School Diploma -
Apple Valley High School
Apple Valley, MN01.2017
Skills
- Networking
- Integrity and honesty
- Communication
- Leadership
- Project Management
- Emotional Intelligence
- Time Management
- Customer Service
- Coachability
- Customer relationship building
Certification
- POST Certified Peace Officer
- Emergency Medical Responder Certified
Timeline
Police Officer
Lino Lakes Police Department
03.2025 - 05.2025
Police Cadet
Lino Lakes Police Department
10.2024 - 03.2025
Sales Development Representative
Arctic Wolf
12.2023 - 09.2024
Sales Development Representative
Thomson Reuters
08.2021 - 11.2023
Business Analyst
Virtual Service Operations
01.2021 - 07.2021
Repair Technician
Safelite
05.2018 - 08.2019
Certificate - Law Enforcement
Hennepin Technical College
BA - Psychology
University of Minnesota
High School Diploma -
Apple Valley High School
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