Zachary Gordon
Rochester
Summary
Professional with extensive experience in operations management at Fat Willy's LLC, excelling in customer relationship management. Proven track record of enhancing service quality and optimizing inventory control, resulting in increased customer satisfaction and retention. Adept at fostering teamwork and collaboration to drive business success.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
Fat Willy's LLC
12.2010 - Current
- Coordinated daily operations, ensuring efficient workflow across departments.
- Developed and implemented staff training programs to enhance service quality.
- Monitored inventory levels, optimizing stock management processes.
- Assisted in financial reporting and budget preparation for operational activities.
- Collaborated with management to refine customer service strategies and improve satisfaction.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Landscape Foreman
Sargents Landscape and Nursery
03.2009 - 07.2015
- Supervised daily operations of landscaping crews, ensuring adherence to project timelines and quality standards.
- Trained team members on proper equipment usage and safety protocols to enhance productivity and reduce incidents.
- Developed and implemented efficient workflow strategies, resulting in improved resource allocation and task execution.
- Coordinated with clients to understand landscaping needs, providing tailored solutions and maintaining strong relationships.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
- Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained tools and equipment to foster safe and consistent operation.
Kitchen Manager
Roscoe's Root Beer & Ribs
05.2000 - 06.2010
- Assisted in maintaining kitchen cleanliness and organization to meet health standards.
- Supported inventory management by tracking supplies and notifying of shortages.
- Learned food preparation techniques to assist in meal production efficiently.
- Monitored food safety procedures to ensure compliance with regulations.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Gained knowledge of cooking equipment operation and maintenance protocols.
- Engaged in customer service activities, addressing dining inquiries and feedback promptly.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Education
High School Diploma -
Century High School
Rochester, Minnesota, MN06.2003
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relationship management (CRM)
- Customer retention
- Customer service
- Teamwork and collaboration
- Relationship building
- Quality assurance
- Delegating work
Timeline
Assistant General Manager
Fat Willy's LLC
12.2010 - Current
Landscape Foreman
Sargents Landscape and Nursery
03.2009 - 07.2015
Kitchen Manager
Roscoe's Root Beer & Ribs
05.2000 - 06.2010
High School Diploma -
Century High School